Customer Success Revenue Operations Manager

CS Operations Manager Role Description

We’re looking for a Customer Success Operations Manager who can own and scale the systems and data infrastructure that our CS organization runs on – and who drives measurable improvements in retention visibility, operational efficiency, and cross‑functional alignment. You will be part of the operational backbone of our CS team: a person leaders turn to when they need a process built, a number explained, or a program landed.

In this role, you will be responsible for driving towards the following outcomes:

• CS Systems Execution:
  Own and administer our CS tech stack, including Salesforce CRM – building automations, maintaining data integrity, and ensuring workflows move people through the right stages so CS teams spend less time on manual work and more time with customers.
• CS Analytics Infrastructure:
  Write SQL queries against our data warehouse (Big Query) and GTM stack to build and maintain the reporting layer CS leadership runs on – surfacing the metrics they need to act on retention, expansion, and team performance, and owning the accuracy of those numbers.
• Renewal and Partner Program Operations:
  Support the design and execution of systems that power our renewal motion, including our self‑serve renewal platform for digital partners, translating business requirements into system automations and workflows that reduce manual work and scale with the CS org.

• Salesforce Administration & Development:
  Hands‑on experience building automations, flows, and custom logic in Salesforce – not just reports, dashboards, or field configuration. Admin certification preferred; dev‑level comfort strongly preferred.
• SQL & Data Fluency:
  Ability to write SQL queries and pull data independently from GTM systems to answer operational questions and support analytical work.
• Precise Execution:
  Take a well‑defined scope and build it correctly the first time – asking the right clarifying questions, flagging issues early, and delivering reliably.
• Attention to End‑User
  
  Experience:
  
  Think about how the people using the system will experience what you build – not just whether the logic runs cleanly.
• GTM Stack Literacy:
  Technical familiarity with the tools that sit alongside Salesforce in a SaaS GTM stack (e.g., Chili Piper, Intercom, Gong, Skilljar) and comfort learning new ones quickly.
• Cross‑Functional Navigation:
  Get things done across CS, Sales, Product, and Support without relying on authority – building credibility through quality work and following through in ways that earn trust at every level over time.

• 3‑5 years of experience in CS Operations, Revenue Operations, GTM Operations, or a technical/analytical role with significant Salesforce and SQL exposure at a SaaS company.
• Proven hands‑on Salesforce experience building automations and flows that move records through pipeline stages – not just configuration or reporting work.
• Demonstrated SQL capability – can pull and manipulate data from a GTM stack independently to answer operational questions.

• Experience working in EdTech or directly in K‑12 education.
• Background that blends ops and technical execution – prior engineers or technical analysts who have worked in GTM or CS contexts will excel in this type of role.

• Work on cutting‑edge AI technology that directly impacts educators and students.
• Join a mission‑driven team passionate about making education more efficient and equitable.
• Flexibility of working from home, while fostering a unique culture built on relationships, trust, communication, and collaboration with our team – no matter where they live.
• Unlimited time off to empower employees to manage their work‑life balance.
• Choice of employer‑paid health insurance plans, dental and vision offered at very low premiums.
• Generous stock options, vested over four years.
• 401(k) match and monthly wellness stipend.