Project Analyst, Facilitator

CVS Health Onboarding Specialist

We're building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Work from home anywhere in the US

This position is responsible for facilitating onboarding activities for Service Operations class hires prior to training. The role supports high-volume hiring classes spanning multiple lines of business and ensures a seamless transition for new colleagues. Key responsibilities include creating a welcoming environment, delivering new colleague orientation, assisting with initial equipment set up for new colleagues, checking system access for new colleagues, data tracking/trending and reporting, and oversees quality assurance of project execution activities.

• Holds accountability for leading and coaching new colleagues through the onboarding experience while independently overseeing and leading the classroom environment
• Tracks, measures, reports, and regularly communicates colleague progress and project status to management for effective project management.
• Facilitate meaningful virtual and in-person learning experiences using a variety of tools and across a range of subject areas for new hire colleague onboarding training.
• Manage logistics for learning programs as needed, including scheduling, preparing and disseminating training materials and coordinating with participants.
• Assist as needed with handling access requests, equipment orders and assisting staff to trouble shoot system issues for new hires and existing staff within the call center.
• Interacts with and collaborates with leadership to schedule, plan, and facilitate onboarding.
• Assists in developing project plans, schedules, and resource allocation to ensure successful project execution.
• Collects, analyzes, and reports project data and metrics to track progress, identify trends, and provide insights for decision-making.
• Conducts research and gathers information to support project planning, risk assessment, and problem-solving.
• Communicates with cross-functional teams internally to gather requirements, define project objectives, and support the development of project deliverables.
• Maintains and updates databases and data repositories, managing data access, permissions, and security controls to protect sensitive information.
• Contributes to the preparation and delivery of project presentations and reports for stakeholders and executive leadership.
• Carries out support for project communication and stakeholder management through timely and effective communication.
• Escalates the implementation and adoption of project management best practices within the organization to improve business processes.
• Contributes to cross-functional initiatives that focus on improving data management processes, data quality, and data governance frameworks.

If you are based near the Hartford, CT office, this role is hybrid.

• Ability to travel as needed for onsite facilitation of onboarding new colleagues.
• Proficient in collaboration and teamwork, with strong communication skills.
• Experienced in planning, executing, and group facilitation.
• Skilled in problem-solving, decision-making, and maintaining a growth mindset (adaptability and continuous development).
• Proficient in Microsoft Suite (Word, Excel, PowerPoint, One Note) and familiar with workflow applications such as Quickbase.

• Experience with onboarding new hire classes.
• Experience with facilitating and or training.

High School Diploma or GED equivalent required. Bachelor's degree preferred.

Anticipated Weekly

Hours:

40

Time Type:
Full time

Pay Range: $21.10 - $44.99

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of…