Director, Operations Strategy & Insights

Overview

We’re looking for a strategic, high-impact leader to help shape how performance is driven across a national network. As Director, Operations Strategy & Insights, you will partner closely with executive leadership to unlock growth, improve operational performance, and enable better, faster decision‑making. This role sits at the intersection of strategy, analytics, and operations. You’ll lead enterprise‑wide initiatives that improve productivity, optimize cost structures, and elevate performance across practices—translating complex data into clear actions that drive measurable results.

If you’re energized by solving complex problems, influencing senior stakeholders, and delivering meaningful outcomes at scale, this is a unique opportunity to make a visible impact in a fast‑growing organization.

• Act as a key partner to the Vice President, Operations Strategy & Insights and broader leadership team.
• Shape enterprise strategy and drive initiatives that improve growth, efficiency, and scalability.
• Influence critical decisions through data‑driven insights and structured problem‑solving.
• Lead cross‑functional transformation efforts across Operations, Finance, and field teams.
• Build and scale team capabilities in analytics, strategic thinking, and performance management.
• Lead transformation initiatives from strategy through execution, ensuring measurable results.
• Apply forecasting, scenario modeling, and analytics to support planning and investment decisions.
• Translate complex data into actionable insights, clearly articulating risks and trade‑offs.
• Lead revenue, capacity, and utilization analysis, connecting operational drivers to labour productivity.
• Partner on workforce planning and economics initiatives to ensure realistic, executable plans.
• Strengthen data quality and reporting integrity by partnering with Data and business teams.
• Define and track KPIs and performance dashboards that enable proactive decision‑making.
• Lead cross‑functional teams and influence stakeholders without direct authority.
• Coach and develop team members, building strong analytical and strategic capabilities across the team.
• Worksite:
  Four (4) days on‑site Monday to Thursday, Friday work from home.

• Education:
  
  Bachelor’s degree in Business, Economics, Mathematics, Statistics, or a related field (required). MBA, CPA, or MSc (preferred).
• Experience:
  
  5+ years in management consulting, corporate strategy, analytics, or operations transformation; experience leading complex, cross‑functional initiatives with demonstrable business impact; experience in healthcare, retail, or other multi‑location operating environments is considered an asset.
• Capabilities: strong problem‑solving and analytical skills, including working with large datasets; ability to distill complex issues into clear, actionable recommendations; strong communication skills with ability to influence senior stakeholders; proficiency with analytics tools such as Alteryx or similar and working knowledge of data visualization tools; proven ability to operate effectively in a matrixed, multi‑site environment.

• Salary range: $145,000 CAD to $165,000 CAD annually.
• Bonus up to 20% and competitive total rewards and benefits package.

Candidates must be legally eligible to work in Canada. We recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation during the recruitment/selection process. Only those selected for an interview will be contacted.

We appreciate all applicants for taking the time to apply.