Senior Client Partner Account Manager

Responsibilities

• Foster strong, transparent relationships with clients and provide regular updates on project status, issues, and resolutions.
• Utilize deep understanding of clients' business, industry trends, and KPIs to offer strategic guidance and impactful solutions.
• Lead development of budgets and forecasts with clients, ensuring efficient spend and accurate billing for media and fees.
• Develop thorough understanding of each client's industry and goals to tailor strategies that drive measurable results.
• Engage with Tinuiti’s internal teams to contribute positively towards client project outcomes and strategic initiatives.
• Act as the primary point of contact for client communications, ensuring timely updates on progress and outcomes.
• Address client concerns, resolving issues swiftly and maintaining satisfaction.
• Equip clients with knowledge to discuss strategic directions, reinforcing trust in our expertise.
• Maintain and apply in‑depth knowledge of market developments, emerging trends, and best practices relevant to clients’ businesses.
• Leverage strong knowledge of multiple digital channels (SEM, SEO, CRO, Social, Shopping, Display, etc.) to develop strategic plans tied to business goals.

• 5‑7 years of experience in Client Partner or similar roles with a proven track record of executing successful campaigns.
• Expertise in multiple digital platforms and how they integrate.
• Proficiency with Google Analytics, project‑management tools, and research tools such as Pathmatics, Similar Web, Kantar/Vivvix, Resonate, Commspoint.
• Demonstrated success analyzing data and using analytics tools to drive marketing decisions.
• Advanced computer skills, including Microsoft Excel and PowerPoint.
• Ability to multitask, prioritize, and manage time effectively across multiple clients, partner relationships, and internal initiatives.
• Excellent communication and interpersonal skills, with the ability to work effectively with external and internal teams.

• Exempt FLSA classification.
• Fully remote work.
• Unlimited paid time off, 20 paid holidays, and flexible scheduling.
• Health benefits:
  
  Medical, Dental, Vision, Life & Disability, Flex Spending Accounts.
• Retirement: 4% match of employee contributions at 100%.
• Perks:
  Unlimited telemedicine and teletherapy at no cost, Equity.
• Parental leave: 16 weeks (birthing parents) or 12 weeks (partners) with 100% pay.
• Learning & development programs and resources.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected class. Individuals with disabilities will receive reasonable accommodation to participate in the application or interview process, perform essential job functions, and receive other benefits.

Please contact us to request accommodation.