Service Delivery Lead – FIS Partnership

Role Summary

The Service Delivery Lead role supports the effectiveness of the RPS and FIS Partnership, aligning with the multi‑year product and technology roadmap focused on digital plan sponsor and participant experiences. The role partners with RPS Product, Client Experience, Data, and Client Services to manage program delivery, governance, and communication with stakeholders.

• Program management of product roadmap and transformation plan with FIS.
• Align client and business needs, market and competitive insights with digital and client experience capabilities.
• Manage overall status, risk, issues, dependencies within TRP and jointly with FIS program managers.
• Build consultative partnerships with business lead partners and FIS to identify opportunities to improve delivery and quality of product capabilities.
• Lead and facilitate change through others.
• Lead governance forums both within TRP and jointly with FIS.
• Align delivery plans to contractual requirements, manage change controls, approve payments aligned to budget, and oversee SLAs and other performance metrics.
• Support the development of annual product roadmap and ongoing transformation strategy.
• Engage with RPS Client Services to support go‑to‑market messaging for new product releases and readiness plans.

• Required:
  
  Bachelor’s degree or equivalent combination of education and relevant experience AND 8+ years of total relevant work experience.
• Preferred:
  Knowledge or experience in Operations, Product/Tech development, RPS business, Vendor Management, or Business Management.
• Desire to drive strategy, results, and accountability across internal and external stakeholders.
• Experience managing large‑scale programs and navigating/influencing broadly.
• FINRA licenses are not required and will not be supported for this role.

This role is eligible for hybrid work, with up to one day per week from home.

Base salary ranges are location‑specific:

• Maryland, Colorado, Washington, and remote workers: $133,000 – $227,000.
• Washington, D.C.: $146,000 – $250,000.
• New York, California: $166,000 – $284,000.

• Competitive compensation.
• Annual bonus eligibility.
• Generous retirement plan.
• Hybrid work schedule.
• Health and wellness benefits, including online therapy.
• Paid time off for vacation, illness, medical appointments, and volunteering days.
• Family care resources, including fertility and adoption benefits.

T. Rowe Price is an equal opportunity employer and values diversity of thought, gender, and race. We believe our continued success depends on the equal treatment of all associates and applicants for employment without discrimination on the basis of race, religion, creed, color, national origin, sex, gender, age, mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by law.