Claims Compliance Analyst; Workers Compensation

Primary Details

Time Type:
Full time

Worker Type:
Employee

Claims Compliance Analyst (Workers Compensation)

• Location:
  
  USA –Madison, WI
• Work Arrangement:
  Hybrid
• Salary range: $69,500-$104,500

The Compliance Analyst ensures adherence to regulatory requirements impacting Workers’ Compensation and Professional Liability claims through ongoing monitoring, assessment, and implementation of required actions. The role maintains key regulatory resources, communicates changes to stakeholders, and partners with cross‑functional teams to support compliant processes and documentation. Responsibilities include facilitating regulatory examinations and managing required reporting and data submissions. The position also conducts compliance‑focused audits and oversees critical federal and state reporting obligations.

• Assist in engaging with the business for the strategic direction of claims management practices.
• Maintain high knowledge and expertise through training and industry networks.
• Demonstrate compliance with laws, regulations, and company policies.
• Act as an internal escalation point for customer communication and engagement.
• Conduct quality assurance reviews and provide feedback to claims teams.
• Assist in the analysis and reporting of results and trends.
• Ensure audits, analyses, and reports are completed to a high standard and on time.
• Provide coaching to individuals based on review outcomes.
• Monitor and implement improvement plans for performance management.
• Follow up on timely completion of action items from audits and health checks.

• Some relevant work experience.

• Some experience in Workers’ Remuneration.
• Proven track record as a performer.
• Experience in file reviews and/or audit.
• Experience in coaching/training and providing feedback based on reports and data analysis.

• Tertiary Degree or equivalent combination of education and work experience.

• Relevant qualifications in finance, accounting, commerce or equivalent.

Salary range: $69,500-$104,500. The offer will be based on role complexity, location, education and experience. In addition to base salary, full‑time employees are eligible for QBE’s annual discretionary bonus plan.

• Hybrid Working – a mix of working from home and in the office
• 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender‑equal basis
• Competitive 401(k) program with company match up to 8%
• Well‑being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice
• Tuition Reimbursement for professional certifications, and continuing education
• Employee Network and Community – support for six Employee Networks and opportunities to give back to your community

The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments.

It provides clear guidance to help us to make good judgement calls.

To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.

Infrequent (approximately 1‑4 trips annually)

General office jobs:
Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 20 lbs.

Analytical…