Assistant Director - Assignments and Administration

Reporting to the Assistant Dean/Director of Residence Life, the Assistant Director for Assignments and Administration oversees housing assignments and meal plans and manages related administrative operations, activities and technology.

• Makes room assignments and changes for new and returning students.
• Signs contracts/leases; develops contract/lease addendums; manages contract/lease cancellations; processes proration/repayment processes; maintains waiting lists; counsels parents and students regarding problems; and addresses special housing populations needs.
• Makes meal plan assignments and changes for all on-campus students.
• Coordinates summer housing assignments and meal plans.
• Oversees the reconciliation of board bills from the dining services contractor.
• Manages room assignments during emergencies in which students must be temporarily relocated.
• Works during move-in and move-out each semester to ensure assignments and check-outs are processed efficiently.

• Manages day-to-day operations for the Department of Residence Life office.
• Administers and makes recommendations concerning Residence Life policies and procedures; consults with the Director of Residence Life concerning policy exceptions.
• Develops departmental marketing and retention materials.
• Trains the department’s full-time Administrative Specialist and student assistants.
• Meets with students desiring a room change.
• Manages hall access during university breaks and the end of each semester.
• Creates and administers late stay and early arrival lists.

• Makes recommendations and writes computer reports as needed to meet housing needs.
• Maintains up-to-date rosters, assignments and statistical records for various weekly reports.
• Maintains manual back-up systems for all housing records.
• Trains staff on assignments software.
• Serves as liaison to housing software company to ensure updates proceed as scheduled and issues/problems are reported and corrected in a timely manner.
• Recommends content and uses for the department’s social media platforms in support of effective management of housing assignment processes.

• Bachelor’s degree in college student affairs, business or related field.
• Two years of relevant experience.
• Knowledge of residence life operations, including general policies and procedures.
• Effective oral and written communication skills.
• Exceptional organizational skills and the ability to successfully manage multiple concurrent tasks and activities.
• Ability to establish and maintain effective working relationships with administrators, staff, students, faculty, co-workers and the general public.
• Ability to deal with sensitive and confidential information/situations and exercise mature judgment, tact and flexibility in confronting and resolving difficult situations.
• Ability to function effectively with minimal supervision.
• Ability and willingness to work outside normal business hours as needed during move-in and move-out each semester and to facilitate housing relocations during emergency situations.
• Master’s degree in college student affairs or related field.
• Experience working with housing management software.

Occasional evening and weekend hours.

Employees are not eligible for telecommuting/remote work during their 12-month probationary period. After that time, certain positions may be eligible for telecommuting/remote work at the discretion of the supervisor and in accordance with Winthrop policies.