Collections Specialist

Location: Hybrid – Pawtucket, RI (3 days in office per week)
Schedule: Monday–Friday, 8:30 AM – 5:00 PM
Compensation: $22–$24 per hour, depending on experience

The Collections Specialist is responsible for supporting the Accounts Receivable department through collection activities, credit hold releases, and customer account maintenance. This role ensures timely payment collection while delivering excellent customer service.

• Manage and document daily collection activity for assigned accounts
• Review and release sales orders on credit hold within approval limits
• Research and resolve payment or application discrepancies
• Process refunds, small balance write-offs, and legal account referrals
• Provide professional and courteous customer support
• Review and process credit applications accurately and on time

• 1–3 years of experience in Accounts Receivable or Collections preferred
• High school diploma or equivalent required
• Excellent communication and organizational skills
• Ability to manage multiple tasks and prioritize effectively
• Detail-oriented with a customer-focused mindset

• Full Benefits Package – Medical, dental, and vision to keep you feeling your best.
• PTO & Paid Holidays – Because work-life balance matters.
• Paid Parental Leave – Supporting you in every stage of life—furry babies and human ones!
• Pet Perks & Product Discounts – Treat your pets like royalty with exclusive savings.
• Hybrid Schedule – The best of both worlds—flexibility to work from home and collaborate in the office.
• Education Assistance Program – Invest in yourself, and we’ll help with the cost!

Pet Food Experts is an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, citizenship, age, sex, gender identity, sexual orientation, marital status, disability, military status, or any protected characteristic.

All employment offers are contingent on passing a criminal background check.