Program Manager

Salary: $160,000 annually.

Location:

Remote work opportunity.

The Program Manager role within Insight’s Client Solutions team is the account-level Program Manager for a set of clients. The Program Manager collectively works with the Account Principal and Enterprise Architect ensuring services delivery success in a matrixed model. Project Managers own detailed engagement execution, while the Client Solutions Program Manager owns program outcomes, governance, economics, risk, cross-project alignment, and continuity across the entire client project portfolio.

This is a services delivery role with accountability for governance, financial performance, adoption, executive engagement, knowledge reuse, and long-term value realization across a set of our key clients.

• Define and run the account program governance framework, including Executive Steering Committees and Business Reviews
• Keep delivery activity aligned to the client’s strategic, financial, and executive priorities
• Coordinate with Project Managers, delivery teams, Enterprise Architect, and Account Principal to make prioritization and trade-off decisions within a shared client-outcome framework
• Assist with tracking major milestones and ensuring that delivered services have produced measurable business value recognized by the client
• Provide program context that improves the quality of follow-on opportunity shaping and scoping

• Build and maintain a single integrated delivery health across all active engagements
• Hold authority over prioritization, resource sequencing, milestone validation, and phase exit criteria across the portfolio
• Orchestrate capacity, dependencies, and resource continuity across matrixed and multi-vendor teams
• Synthesize engagement-level risks into an account-program risk view and lead escalation response when needed
• Enforce governance standards and pause, redirect, or halt delivery when standards are not met

• Maintain a consolidated portfolio view of revenue, cost, utilization, margin, and realized rate across active engagements
• Ensure accurate revenue recognition by surfacing delivery or other risks
• Enforce that no work proceeds without an executed Statement of Work or approved commercial authorization
• Require formal change control for material scope changes and evaluate aggregate impact on roadmap and economics
• Apply contract clarity review and improve forecast discipline over time

• Define program-level adoption criteria so completion is measured by client adoption and value realization, not technical deployment alone
• Maintain a change and adoption view across engagements and remove organizational, process, and stakeholder barriers
• Coordinate with business and technical stakeholders when resistance threatens delivery outcomes
• Assess client capability at program start and confirm the client can operate and sustain delivered solutions at major milestones
• Manage the balance between building client self-sufficiency and preserving intentional managed services relationships

• Enforce a standard post-delivery debrief process so completed work produces reusable artifacts, diagrams, and runbooks
• Maintain a qualified strategic backlog for each assigned account, linked to client outcomes and delivery observations
• Partner with Sales, Client Solutions, and Delivery leadership to track aligned follow-on opportunities
• Continuously evolve the delivery program management operating model based on account complexity, maturity, and lessons learned

• Coordinate across the Account Principal, Enterprise Architect, Project Managers, Sales, Practice, PMO, and Finance teams to keep delivery aligned
• Ensure assumptions, constraints, dependencies, and risks are visible before work advances
• Create alignment across matrixed teams that do not report directly to the Client Solutions team
• Maintain one coordinated client-facing delivery motion despite multiple contributors and work streams