Supervisor, Business, Operations Manager

Plunkett's Pest Control

Looking for a people‑first career that is technical, rewarding, and different every day? Do you love coaching a team, helping others succeed in their own territories, and building relationships with both residential and commercial customers? If leading by example is your style, this role is for you.

You’ll lead and support a team of Service Technicians across Southwest Missouri, Northeast Oklahoma, and Northwest Arkansas. Some days you’ll work from home handling planning, reporting, and team communication; other days you’ll be in the field traveling to your technicians to coach, train, and support them where the work happens. We’re ideally looking for someone based in or near the territory, such as Springfield, MO, Kansas, OK, or Mountain Home, AR.

You’re provided a company vehicle, competitive pay, and a strong benefits package including vacation, sick time, medical insurance, and a 401(k) retirement plan.

Base + Bonus: estimated $55,000 to $60,000 per year

• Leave No Doubt You Care: Put people first and solve problems with empathy.
• Own It: Be accountable, follow through, and take pride in your work.
• Grow to Control Our Destiny: Seek opportunities to grow your route and resell our value every time.
• Shape Our Legacy: Improve what you touch and help carry forward our 100+ years of service excellence.

The Service Supervisor manages the daily operations of a pest control technician team. The ideal candidate is energetic, results‑driven, and excited to lead a team built on quality, development, and growth. We train you on the technical side, so no pest control experience is required. Just bring a passion for leading and inspiring a team.

• Monitor and manage a service team
• Participate in and lead the growth of the area
• Define sales goals and oversee results
• Participate in and lead setups of large accounts
• Promote quality by holding yourself and your technicians to standards
• Identify the need for pest control technique training
• Troubleshoot and work with technicians to improve service
• Provide onboarding and continuous training for technicians
• Coach and counsel technicians
• Build and manage relationships with key customers
• Promote a safety culture by following OSHA, state requirements, and Plunkett's policies and procedures
• Review and analyze reports to optimize routes and productivity
• Monitor and evaluate area costs, including labor, materials, supplies, and vehicles
• Communicate effectively with internal and external clients

• High school diploma or equivalent
• 2+ years of supervisory experience
• Strong organization and excellent attention to detail
• Ability to read, speak, and understand English and communicate clearly with clients and employees
• Exceptional client service skills
• Ability to maintain a high level of confidentiality
• Proficiency with computers and mobile devices
• Ability to work extended hours and some weekends
• Valid driver's license and acceptable driving record
• Ability to pass state pest control licensing exams
• Physical capability assessment, favorable drug test, and acceptable background record

• Previous pest control industry experience
• Experience working with minimum supervision, including problem solving and detailed recordkeeping
• Six months in route management, route sales, customer service, sales, or account management

• Communicates by phone, in person, text, and email
• Lift, push, or pull 25 to 50 lbs regularly; some routes may occasionally require up to 100 lbs
• Extensive bending, kneeling, stooping, crouching, crawling, reaching overhead, climbing ladders, working in confined spaces, and walking or sitting for long periods
• Uses application equipment (spray guns, bottles, hoses), inspection equipment, and small hand tools
• Tolerates varied conditions, both indoors and outdoors, in seasonal weather and damp or dusty locations

As a Supervisor with Plunkett's, you will undergo a pre‑employment background check, drug screening, and Motor Vehicle Record check upon receiving an employment offer.

Plunkett's is proud to be an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and welcome applicants from all backgrounds. All qualified applicants will receive consideration for employment without regard to any protected status under applicable law.