Operations Manager

• Location 1333 Brewery Park Blvd,Suite 200,Detroit, MI, 48207,United States
• Employee Type Direct Fulltime

The Detroit Area Agency on Aging (DAAA) Region 1-A is a private, non-profit organization responsible for planning, coordinating, developing, and funding services for older adults in the cities of Detroit, the five Grosse Pointes, Hamtramck, Harper Woods, and Highland Park.

We’re seeking a talented and motivated Office Manager to join our innovative team. Home-Based Primary Care is a newly established, start‑up department. As such, this individual should be prepared to engage in building processes, navigating evolving structures, and contributing to the foundation of the program. This role requires a high level of commitment, adaptability, and accountability. This individual must possess a strong work ethic, the capacity to manage complexity, and the depth of professional judgment necessary to serve a vulnerable population with excellence.

The expectations are significant, and success in this role demands resilience, initiative, and a dedication to delivering high‑quality, patient‑centered care.

Responsible for the day‑to‑day operational management of the DAAA Home Based Primary Care Program, including administrative workflow, staff coordination, scheduling, billing support, documentation accuracy, quality monitoring, and adherence to program standards. This position supports efficient, participant‑centered delivery of home‑based primary care services by coordinating internal processes, maintaining accurate records and reports, supporting timely billing and reimbursement activities, and ensuring operational practices align with DAAA policies, funder requirements, confidentiality standards, and applicable healthcare regulations.

This role performs assignments with considerable independence, supervises and supports program operations staff, and works collaboratively with clinical, administrative, finance, and quality teams to strengthen program performance and service delivery.

Bachelor’s degree required in health care administration, business administration, public administration, social services, nursing administration, or a related field. Knowledge of health care operations, home‑based or community‑based care delivery, scheduling systems, billing support, documentation standards, quality monitoring, confidentiality requirements, and regulatory compliance is preferred. Strong computer skills, accurate data entry, professional communication, and the ability to manage multiple priorities and deadlines are required.

• Experience:
• Minimum of five years of related experience in health care operations, program management, practice administration, home‑based care, primary care, care coordination, aging services, billing support, quality assurance, or related administrative operations.
• Experience supporting home‑based care, primary care, care coordination, aging services, or community‑based health programs preferred.
• Demonstrated ability to manage complex schedules, coordinate appointments, track follow‑up tasks, and communicate schedule changes accurately.
• Knowledge of quality assurance, documentation review, compliance tracking, participant records, and process improvement activities.
• Proficiency with Microsoft Office applications, scheduling systems, databases, and electronic health record or case management systems.
• Ability to maintain confidentiality and comply with HIPAA, DAAA policies, funder requirements, and applicable program standards.
• Excellent written and verbal communication skills, including the ability to interact professionally with older adults, caregivers, providers, staff, vendors, and community partners.
• Strong organizational skills, attention to detail, sound judgment, problem‑solving ability, and commitment to high‑quality participant service.

This individual must be able to demonstrate strong analytical and problem‑solving skills, exercise sound judgment, and activities. Demonstrate business and financial acumen. The person should be forward‑thinking and creative, with high ethical standards, and an…