Content Collections Operational Specialist

About the Role

The Sales Operations Specialist is the operational backbone of the Court & Tribunal Data Access Program.
Design and manage systems, reporting, and performance frameworks that enable a global team to operate effectively. This role focuses on delivering accurate insights, aligning performance with business goals, and improving operational efficiency across regions.

• Design, maintain, and improve CRM dashboards, reporting pipelines, and KPI frameworks
• Develop metrics to measure success including content acquisition, coverage, and data quality
• Build and maintain territory and opportunity maps aligned to market potential
• Manage data hygiene across CRM and reporting systems for consistency
• Prepare quarterly and annual performance reports for senior leadership
• Collaborate with Program Director and Finance on compensation plan design and administration
• Track performance data and manage payout workflows with transparency
• Partner with cross‑functional teams to support global program execution
• Design, model, and administer the variable compensation plan for Account Executives
• Ensure compensation structures align with regional goals, content value, and partnership complexity
• Conduct regular performance analysis to identify trends, gaps, and optimization opportunities

• Bachelor’s degree in Business, Finance, Data Analytics, or a related field (MBA or equivalent experience preferred)
• 5+ years of experience in sales operations, business operations, or program management, ideally in a data‑driven, B2B, or public‑sector environment
• Salesforce experience required
• Ability to design and maintain CRM systems and operational dashboards
• Strong analytical and financial modeling skills, including managing incentive plans
• Effective project management and stakeholder coordination across global teams
• Strong communication skills with attention to clarity and data accuracy
• Comfort working in a fast‑paced, evolving environment with minimal supervision
• Experience with public‑sector or legal data programs is beneficial
• Knowledge of tools such as Salesforce is preferred

Flexible working hours to accommodate productivity. Supportive wellbeing initiatives, shared parental leave, study assistance, and sabbaticals to help balance responsibilities and long‑term goals.

Primary Location Base Pay Range:
Home based-Ohio $68,000 - $113,400.
U.S. National Base Pay Range: $71,600 - $119,400. Geographic differentials may apply. This job is eligible for an annual incentive bonus.