Student Success Manager

Oneday is a VC-backed EdTech company that supports aspiring entrepreneurs from all corners of society to launch their dream business, with expert mentorship, a deep curriculum, and a vibrant community of founders. We've raised $20M+ from leading UK and Silicon Valley VCs.

We're looking for a proactive, people-focused Cohort Manager (Student Success Manager) to guide groups of founders through their MBA journey. You'll be the main point of contact for programme support, keeping founders on track with their academic requirements and identifying risk early.

This is not a passive support role. You'll own cohort health across your group and be expected to intervene, elevate, and problem‑solve when things go off track.

• Monitor attendance, submissions, and engagement signals week‑to‑week
• Identify at‑risk founders early, keep risk flags updated in Airtable, and drive timely, targeted interventions
• Coordinate with mentors, facilitators, and the wider programme team
• Manage founder communications across Slack and Zendesk
• Run regular one‑to‑ones and cohort check‑ins to maintain momentum

• Have experience in student success, account management, or a high‑touch customer‑facing role
• Have strong written and spoken English
• Are organised and disciplined – you track things, follow through, and deliver on your commitments
• Can build genuine rapport quickly and hold people accountable with warmth
• Are comfortable working with data and tools (Airtable, Zendesk, Slack, or similar)

• Direct exposure to hundreds of founders, mentors, and early‑stage businesses
• A fully remote working environment
• A close‑knitted team of operators, entrepreneurs, and investors to learn from