Senior Demand Generation Operations Manager

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day.

This marketing operations role lives in Demand Generation Operations and supports a range of critical projects, operating cadences, and work streams across marketing systems, BDR operations, and go‑to‑market processes, maintaining momentum and performance as priorities shift. At Genesys, we are advancing an AI-powered approach to customer experience, and this role plays a key part in ensuring the operational layer that supports pipeline generation and progression remains scalable, measurable, and reliable.

You will partner closely with DG Leaders, DG Ops, Sales Leaders, Sales Operations, and BDR teams to execute high-impact initiatives. This role reports to the VP, Demand Generation Operations and operates as a trusted, high‑ownership operator.

• Execute high-priority Demand Generation Operations initiatives across marketing systems, BDR operations, and go‑to‑market processes
• Autonomously own demand generation transformation projects across digital, event, field, other marketing and BDR roles at Genesys
• Be experienced enough to step into and improve existing work streams or operating cadences such as BDR operations (improving workflows, data quality, routing logic, and pipeline generation and progression across inbound and outbound motions) and Mar Tech operations (optimize campaign execution, lead management, and system performance)
• Identify operational gaps and inefficiencies, and drive resolution through process improvement, system changes, or cross-functional alignment
• Support execution of cross-functional projects such as lead‑to‑cash improvements, data and process standardization, and AI-enabled workflow initiatives

• 12+ years of experience in B2B SaaS Marketing Operations, Revenue Operations, Demand Generation or related fields
• Hands‑on experience in Marketing Operations, including marketing automation, lead management, and campaign execution processes
• Experience supporting BDR or sales development organizations, including familiarity with prospecting workflows, routing, and pipeline management
• Experience executing cross-functional transformation initiatives (for example, process redesign, system implementation, or workflow optimization)
• Ability to work effectively in a fast‑paced, matrixed, global organization with shifting priorities
• Strong communication and stakeholder management skills, with the ability to execute autonomously
• Strong analytical skills with the ability to interpret data and drive operational decisions

• Familiarity with CRM, Marketing Automation, ABM and Sales Engagement platforms
• Experience supporting AI‑enabled or data-driven GTM workflows
• Demonstrated ability to step into ambiguous situations and drive execution without defined playbooks

$ – $

• Medical, Dental, and Vision Insurance
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off in addition to 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.