Director - Ambulatory Access

Director - Ambulatory Access

Lead the transformation of how patients access care across a nationally recognized academic health system. This is a high-impact leadership opportunity where operational excellence, innovation, and enterprise influence converge to shape the patient experience at scale.

In this role, you will operate at the intersection of strategy and execution, overseeing multi-specialty access operations while driving initiatives that directly improve patient flow, provider alignment, and system-wide performance. This is a career-accelerating position designed for leaders ready to move beyond functional oversight into enterprise-level influence.

This Director-level position is responsible for leading ambulatory access operations across multiple specialties, ensuring patients can efficiently enter and navigate the UVA Health system. You will work in a fast-paced, highly matrixed environment, partnering closely with physicians, administrators, and operational leaders to drive measurable improvements.

• Lead and develop layered teams, including managers, supervisors, and frontline leaders, fostering accountability and performance consistency.
• Oversee enterprise access functions such as scheduling operations and template optimization.
• Referral management.
• Contact center performance.
• Capacity management and patient throughput.
• Use data, analytics, and performance metrics to identify gaps and implement scalable solutions that improve patient access and operational outcomes.
• Drive change management initiatives tied to new technologies, workflows, and access strategies across multiple service lines.
• Collaborate with physicians and senior leadership to align operational priorities with clinical needs and system goals.
• Balance competing priorities across a complex, multi-specialty portfolio, ensuring both local service line success and adherence to enterprise standards.

UVA Health is an academic medical center known for innovation, clinical excellence, and a commitment to advancing healthcare delivery. This role is strategically positioned within the organization’s ongoing investment in access transformation and operational modernization.

• Enterprise-Level Impact Shape access strategy across multiple specialties rather than managing a single department.
• Directly influence patient access, provider experience, and system-wide performance.
• Career Acceleration and Growth Operate in a highly complex environment that expands leadership capability.
• Strong support for internal mobility and advancement within the organization.
• Transformation and Innovation Focus Be part of initiatives involving new technologies and evolving care delivery models.
• Ideal for leaders who want to build, redesign, and improve systems, not just maintain them.
• High Visibility Leadership Role Work directly with physicians and senior leaders as a strategic partner.
• Contribute to decision-making that shapes operational and clinical success.
• Academic Medical Center Strength Access resources, stability, and collaboration that come with a leading academic health system.
• Opportunities to engage in system-wide initiatives and cross-functional leadership.
• Flexible Work Structure Hybrid schedule with a balance of onsite and remote work.
• Minimal on-call requirements, supporting leadership sustainability.
• This is more than an operations role. It is an opportunity to lead transformation at scale while building a long-term leadership trajectory within a respected academic system.

Relocation assistance may be available for qualified candidates.

• Education:
  
  Master’s degree required; a combination of relevant experience and education may be considered in lieu of degree requirement.
• Experience:
  
  7+ years of relevant experience, including 4+ years of formal management experience.
• Licensure:
  None.
• Physical Demands:
  This is primarily a sedentary job involving extensive use of desktop computers. Occasional traveling for meetings and programs.
• Pay Range: $91,329.00 - $ annually. Individual compensation will be determined by the selected candidate’s qualifications, previous work experience, and/or education.

• Comprehensive Benefits Package:
  Medical, Dental, and Vision Insurance.
• Paid Time Off, Long-term and Short-term Disability, Retirement Savings.
• Health Saving Plans and Flexible Spending Accounts.
• Certification and education support.
• Generous Paid Time Off.

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA’s commitment to non-discrimination and equal opportunity employment.