Senior Associate, Verticals - Strategy & Analytics

About the Team

Our New Verticals Strategy & Operations team is re‑inventing the way consumers think about grocery, convenience, alcohol and retail delivery through both our first‑party and third‑party operations businesses. Dash Marts are our first‑party offering designed to provide on‑demand deliveries by selling household essentials, groceries, brand‑name favorites, local favorites and so much more. The end‑to‑end Dash Mart experience is powered through Door Dash.

Third‑party partnerships enable us to offer on‑demand deliveries from both SMB and enterprise merchants across grocery, convenience alcohol and retail storefronts. The merchants own the inventory, we fulfill and deliver them! Our Central Operations team is the heartbeat of the New Verticals Strategy & Operations team that enables us to power a robust logistic platform through a high‑quality, speedy and efficient network – for both Dash Marts and third‑party partners.

We’re looking to hire a few Senior Associates within our Central Strategy & Operations that will help shape our strategy around delivery and labor efficiency, leveraging both operational and product levers to build logistics systems and frameworks. This role sits at the intersection of strategy, analytics, and execution, with end‑to‑end ownership of key efficiency drivers and their impact on our business.

In this interview process, we will consider for you two roles that we have open and align a role fit based on interview feedback before the final round interview. Depending on which role you get aligned to, you may define and drive the strategy for delivery quality, Dasher earnings, and customer tipping—balancing a compelling earnings experience with affordability and strong unit economic to leading our labor efficiency strategy and planning for Dash Mart, developing the models, frameworks, and analyses that power operational excellence at scale.

Partnering cross‑functionally with Product, Engineering, Analytics, and Finance, you will translate complex data into actionable insights and initiatives that improve efficiency, elevate the customer experience, and strengthen our bottom line. You will play a critical role in designing new systems, optimizing existing operations, and ensuring we continuously improve as we grow.

This role requires strong ownership, strategic thinking, and analytical rigor. You will be responsible for driving initiatives from concept through execution, unlocking meaningful improvements that enhance both operational performance and user experience. You should be comfortable going deep in the data, setting a clear vision for performance, and mobilizing teams to deliver results. This is a highly visible role with outsized impact on customer experience, operational efficiency, and business performance.

We operate in a hybrid model – you will spend some time in your home office, in person via off‑sites and on‑site in Dash Marts as well. You will report into a Senior Manager on the role.

• Build. You’ll have your fingerprints all over Door Dash’s next big business. You’ll do whatever it takes to launch, get 1% better every day, and scale something completely new. This means everything from high‑level strategy to nitty‑gritty operational details.
• Test & implement. You will identify operational gaps, identify product features and test/scale those product builds in partnership with product & engineering.
• Experiment. You’ll transform strategies into operational experiments that create measurable and actionable outcomes, informing your larger initiative implementation plans.
• Analyze. You’ll assess the operational and financial impacts of your decisions, and iterate based on data.
• Strategize. You will own and deliver on improving key selection metrics. You’ll create and execute quarterly and annual strategic plans aligned with product capabilities to elevate order quality.
• Lead and collaborate. You’ll work with a cross‑functional team, including local operations, engineering, and product.

• You solve problems from first principles. You’re excited to solve problems in…