Business Operations Lead, Mail

For our client, we are seeking a Business Operations Lead Mail to join the team of a leader in the Consumer Technology space. This role will lead operational priorities focused on execution quality, efficiency, safety, and measurable performance outcomes. You will collaborate with field leadership, support functions, and cross-functional stakeholders to improve accountability, service delivery, and operational consistency. The position offers the opportunity to influence operational scale, customer outcomes, and organizational performance within a technology-driven environment.

Location:

San Francisco, CA - US based candidates only, no visa sponsorship available

Compensation: $211,000 – $360,000 annually

• Own and evolve the operating cadence to maximize focus and speed
• Build real-time visibility systems for leadership regarding business health
• Embed AI tools into workflows to enhance output and decision‑making
• Translate data into actionable recommendations for faster decisions
• Lead high-priority cross‑functional initiatives from scoping to delivery
• Align teams around priorities, resourcing, and execution
• Drive strategic projects aimed at business growth and operational efficiency

• 8-12 years in business operations, strategy, consulting, or high‑growth tech
• Track record of running operating cadences (OKRs, reviews, planning)
• Experience embedding AI into workflows and managing adoption
• Strong PMO and cross-functional leadership skills
• Exceptional communicator with the ability to distill complex insights
• Highly analytical and comfortable with performance frameworks
• Ability to thrive in ambiguity and bring structure without slowing pace
• High ownership and accountability with a focus on business best interests
• Self‑directed and effective in managing multiple priorities

• Excellent health care including medical, dental, vision, and mental health benefits
• Disability and life insurance options
• 401(k) and RRSP matching
• Paid parental leave
• 20 days of paid time off, 12 paid holidays, and flexible sick time
• Generous stipends for caregiving, wellness, and home office needs
• Annual professional development budget and opportunities

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.