Installation Scheduler

Overview

The Installation Scheduler position is responsible for assigning, scheduling, and confirming all installation orders for their specific markets, including reviewing all orders for design and pricing accuracy. The position manages the store’s calendar by keeping track of the installer’s daily schedule and availability. This is a full-time, hourly, non‑exempt position.

This role is based at Closet Works, recently acquired by The Container Store. Closet Works is a home storage solutions and closet organization manufacturer in the U.S. Closet Works has been crafting sanctuaries and creating a sense of order for over 34 years. The Container Store was established in 1978 and has grown to be the leading specialty retailer of storage and organization products in the United States, the only national retailer solely devoted to the category.

We provide creative, multifunctional, customizable storage and organization solutions that help our customers save time, save space and improve the quality of their lives.

• Assigns the customer installation orders to installers
• Contacts customers to schedule and confirm installation appointment details
• Efficiently coordinates installs based on geography, design complexity and experience of the installer
• Reviews the quality and clarity of space designs and follows up with stores when issues arise
• Provides availability to store’s calendars to allow staff to schedule customer installation orders at the time of purchase
• Assists with customer service support when needed
• Maintains installation schedules and customer confirmations
• Responds quickly, professionally, and accurately to all internal and external correspondence
• Consistently arrives promptly to work the assigned schedule
• Responsible for maintaining discretion related to all confidential/sensitive company and customer information
• Performs other requested tasks and duties

Here’s a Peek At What You Can Expect

• Rewarding pay to recognize the value you bring to the team. Starting at $20.00 an hour, up to $29.00 an hour.
• Competitive health, dental, and vision plans to keep you and your loved ones well.
• 401(k) retirement savings plan with optional investment guidance and assistance offered through Fidelity.
• Unique 1equals3 website for easy access to your benefits information and company updates.
• Competitive sick pay and PTO plan to ensure you can take time off to recharge and come back feeling your best.

For Our Full‑time Associates, We Offer Even More

• Peace‑of‑mind benefits:
  Basic life insurance, disability insurance options, accident insurance, critical illness insurance, hospital indemnity insurance and flexible spending accounts (FSAs).
• Family‑focused support:
  Considerate parental leave policies, adoption and surrogacy assistance, and fertility & maternity support program.
• Work‑life balance boosters:
  Paid holidays, gym membership discounts, and a qualified transportation benefits program to save on commutes.
• Discounts galore:
  Enjoy a hefty discount on our amazing products, including merchandise, custom spaces, and services, gift cards, and pet insurance.
• Recognition you deserve:
  We honor our employees with service awards and retirement gifts, celebrate those who exemplify our core principles, and recognize exceptional daily contributions.
• Thriving with diversity:
  Participate in our Employee Resource and Affinity Groups and help guide how we give back to the community, while having a space to connect, support one another, and celebrate cultural heritages.

• 1 – 3 years experience in customer service field required; retail experience a plus
• Logistics, planning, scheduling experience required
• Strong communication with internal and external customers
• High attention to detail and accuracy
• Strong interpersonal skills and be able to relate respectfully, cordially, and freely with others (Customers, Other Employees and Vendors)
• Strong computer skills: proficiency in Outlook and Word. Salesforce experience a plus
• Initial training and work schedule at The Container Store’s corporate office; potential to work from home in a dedicated home office workspace
• Ability to travel 2% a year, based on the business needs
• Abil…