Associate Manager-Field Services Outside Plant Construction Splicer

Associate Manager-Field Services Outside Plant Construction Splicer

Job Location s:

• Helena, MT
• Butte, MT
• Great Falls, MT
• Missoula, MT
• Billings, MT

$75,300 - $122,300 per year

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting‑edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?

As the Associate Manager – Field Services Outside Plant Construction
, your primary focus is leading fiber splicing operations across the Montana markets. You will bring substantial hands‑on experience in fiber splicing, along with a strong understanding of fiber testing, validation, and quality control standards—critical to ensuring the integrity, performance, and reliability of our expanding fiber network.

You will provide functional leadership and direction to non‑exempt Field Service construction roles and external contractors in the assigned geographic areas, supporting capital projects and inside and outside plant maintenance. The role emphasizes premier customer service, technical expertise, and professionalism. You will be responsible for achieving key operating metrics, including customer service address additions, capital project targets, overtime management, quality assurance, inventory management, construction technician development, and operating budget adherence.

This position requires 24/7 availability and, in some markets, leads a team scheduled to work 7 days per week. You will manage front‑line escalations from teams across TDS, including customer and community escalations, and handle local vendor selection and management of network construction and maintenance vendors.

The position must reside within 50 miles of one of the Montana markets and involves frequent travel within those markets. It reports to the office daily and is not a work‑from‑home position.

• Direct activities and personnel for construction, installation, and repair of TDS OSP fiber networks to meet project timelines and capital budget requirements.
• Provide leadership to the direct team and all other teams involved in OSP construction, fostering a challenging and rewarding environment.
• Assist Network Services in planning and executing all capital projects, ensuring timely and cost‑efficient completion.
• Ensure compliance with all TDS policies, processes, and procedures.
• Maintain good working relationships with all adjacent teams.
• Serve as the management point of contact for all TDS network projects and customer‑related construction issues in specific market(s).

The functions listed above describe the general nature and level of work performed by this role. Other duties may be assigned.

Required Qualifications

• Bachelor’s degree (or higher) – or 4+ years professional work experience.
• Must have and maintain a valid driver’s license.
• 3+ years’ experience in the telecommunications industry.
• 2+ years’ experience in a supervisory role or equivalent leadership experience.

Other Qualifications

• Strong background in overhead and underground fiber construction, focusing on supervising construction crews delivering outside plant fiber projects with superior quality and within expected timelines and budget.
• Must successfully complete customer‑specific requirements, which may include a background check administered by the customer.
• Demonstrated focus on associate safety.
• Ability to coach a team of direct reports and contractors during emergency conditions such as network outages and cable breaks.
• Must be available to work off‑hours when situations dictate.
• Ability to manage multiple tasks while maintaining a positive attitude.
• Excellent problem‑solving skills, strong leadership ability, and interpersonal skills.
• Sense of urgency and a “can‑do” attitude.
• Customer Focus Management and/or Total Quality Management training is a plus.
• Enjoy working with people and building teams.
• Computer proficiency required.
• Ability to handle stressful network outages or customer‑impacting situations calmly.

Do you meet the Required…