Revenue Operations Analyst

Revenue Operations Analyst

Location: Madison, Wisconsin, United States of America

Requisition : R35117

Position Type: Full time

Zendesk is seeking a detailed, organized, high‑energy Revenue Operations Analyst to join our Revenue Operations team. A successful candidate will self‑start with a strategic leadership mindset, manage time and responsibilities in a dynamic, rapidly evolving environment. The main objective of this role is to support our sales organization in commerce‑to‑cash processes, ensuring deals align with corporate strategies, are compliant, and meet business goals, and streamline professional services billings.

• Ensure professional and managed services are billed timely and accurately by working close with the professional services team
• Assist in transitioning the professional & managed services billing process to the AMER region for efficiency improvements and streamline the overall process once transitioned
• Advise sales reps through the deal flow process and review each service order to ensure compliance with finance audit reviews and revenue recognition policies
• Enable best practices and prepare non‑standard and/or strategic deals for management review
• Advise on nonstandard deal structures, pricing models, and commercial terms
• Enable sales new hires on system navigation, engagement models and best practices
• Provide ticketing support for all sales, billing and provisioning related issues from both internal and external customers
• Ensure the billing system and invoicing reflect correct customer information according to contract terms
• Drive proactive communication with internal partners such as sales, finance, legal, revenue recognition, IT, and sales management on urgent orders or exceptions
• Ensure SOX compliance by assisting and preparing monthly/quarterly close items
• Support ad‑hoc reporting and projects focused on process improvement and automation

• Bachelor’s degree in Business or Finance
• 2+ years of experience supporting sales and cross‑functional teams
• Flexibility with schedule due to end‑of‑month/quarter demands
• Strong communication and documentation skills
• Energetic, dedicated, and self‑driven
• Ability to work independently within a team environment
• Experience with SaaS subscription billing models
• Understanding of T&M and milestone billing
• Familiarity with basic accounting concepts and principles
• Analytical skills and experience with contract management
• Experience working with G‑Suite Sheets, Docs, and Slides
• Experience with Salesforce (SFDC), Salesforce CPQ, and Zuora is a plus

US annualized base salary range: $66,000.00 – $. This range reflects the minimum and maximum value for new‑hire salaries. The offer will be based on job‑related capabilities and experience. Bonus, benefits, or related incentives may also apply.

Hybrid:
This role requires attending the local office part of each week. In‑office schedule will be determined by the hiring manager. Remote work is allowed for other days.

Zendesk is an equal‑opportunity employer and an AA/EEO/Veterans/Disabled employer. All employees and applicants are considered in accordance with applicable law.