Bursar

Who We Are

With three campuses along Colorado’s Front Range, FRCC is Colorado's largest community college. We enroll close to 28,000 students annually from a diverse service area that offers a variety of cultural and recreational activities.

Each year approximately 5,000 FRCC students transfer to four‑year universities, and FRCC offers more than 36 career training programs that prepare students for immediate employment and rewarding careers. Last year, more than 5,000 high‑school students took concurrent enrollment classes with us, earning college credit without having to pay tuition. FRCC was recently ranked as one of the "Top Online Colleges" in the country by Newsweek.

One of our main goals is to offer educational excellence for everyone. The college’s strong commitment to student success means we create an inclusive and equitable environment where both students and employees feel they belong and are supported. FRCC’s focus on diversity, equity, and inclusion is woven into our conversations and decision‑making. We are actively seeking a workforce that reflects the diversity of our student body.

FRCC is also an emerging Hispanic‑Serving Institution, a commitment to being a college where Latinx and other historically marginalized students thrive. Employees work hard to create a culture of collaboration, innovation, and pride.

Reporting to the Controller, the Bursar manages the Bursar unit’s operations, including student finance accounts, third‑party billing, collections, and customer service. The role performs technical accounting duties and directly supervises professional accounting and technical staff. The ideal candidate is a strategic‑mind leader with outstanding planning and accounting skills and experience in managing student financial operations to support the college’s goals, mission, vision, and values.

The position offers remote work flexibility but requires a strong on‑campus presence and regular travel to all three FRCC campuses. Colorado residency on the first day of employment is required. FRCC is an E‑Verify employer.

• Develop, implement and continuously refine a student‑centered receivables and payment strategy that supports student success, enrollment retention, and institutional financial health.
• Evaluate the impact of billing, collections, refund, and payment policies on student access, persistence, and completion, and recommend policy enhancements.
• Lead college and systemwide initiatives to streamline and improve billing, payment plan administration, refund processing, and student financial communications.
• Partner with campus stakeholders to align Bursar operations with enrollment and student success initiatives.
• Analyze trends related to student account balances, delinquency rates, payment plan participation, registration holds, refunds, and collection activity to inform strategic decision‑making and operational improvements.
• Establish and monitor service standards, performance metrics, and response expectations to ensure high‑quality, student‑focused service delivery.
• Champion business process automation, technology enhancements, and modernization efforts that improve operations, compliance, and student experience.
• Identify, assess, and mitigate regulatory, financial, and operational risks associated with student accounts receivable, cash management, and Bursar functions.
• Represent the Bursar’s Office on institutional, systemwide, and cross‑functional committees, providing subject‑matter expertise and contributing to strategic planning initiatives.
• Foster culture of continuous improvement, innovation, accountability, and customer service excellence within Bursar operations.

• Foster a student‑centered, service‑oriented culture that emphasizes professionalism, responsiveness, and positive student experiences.
• Set clear service expectations and accountability measures.
• Hire, train and provide ongoing supervision, coaching, mentoring, and performance feedback to support employee development and departmental goals.
• Develop a cross‑trained team capable of effectively supporting…