EDX Operations Consultant

Job Description

Sun Life embraces a hybrid work model that balances in-office collaboration with the flexibility of virtual work in the contiguous states plus AK.

The Digital Operations Implementation Consultant position is a professional client‑facing role focused on implementation activities designed to achieve a high level of customer service and satisfaction during the implementation of History and Takeover (H&T) electronic data exchange (EDX) feed with Sun Life. This position is also responsible for testing and approving production‑ready EDX files. The Operations Consultant requires a high level of independent judgment and decision making throughout the implementation and testing process.

• 2 years’ experience working with EDX feeds between insurance carriers and Benefit Administration platforms.
• 2 years’ experience with H&T EDX feeds between insurance carriers and Benefit Administration platforms.
• Ability to communicate and translate IT requirements to customers.
• Ability to analyze information, prioritize and solve recurring issues.
• Ability to prioritize client experience during implementation.
• Ability to work on multiple projects with designated timelines.
• Ability to develop and manage relationships with Trading Partners.
• Strong background working with History and Takeover + Absence and Disability Management services (Family and Medical Leave Act, Short Term Disability, and Long Term Disability).

• Research and resolve complex data exchange issues.
• Test H&T EDX files with Trading Partners for new employer groups.
• Support renewal cases with changes to their feed structure.
• Production and File Coding support for the Data Operations Specialist.
• Participate with broker, policyholder, and trading partner on all status calls, including kick‑off calls.
• Manage the H&T implementation walk‑through calls, completing regular case follow‑ups including reporting status and communicating when activities are complete or in jeopardy of being delayed.
• Collaborate with Sun Life team members, the client and broker on expectation management and work effectively with all involved Sun Life and installation teams from start to finish of the new product and file feed installation.
• Be the point of contact for broker and policyholder for all feed questions during the implementation.
• Ensure smooth transition to production from testing.
• Participate in building training content and facilitating training to our field partners and home office staff regarding our data electronic capabilities.

Salary $69,300 - $104,000. The base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. This position is eligible for a discretionary annual incentive award based on individual performance and overall business performance.

We are committed to fostering an inclusive environment where all employees feel they belong, are supported and empowered to thrive. We encourage applications from qualified individuals from all backgrounds.

We will make reasonable accommodations to the known physical or mental limitations of otherwise‑qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email  to request an accommodation.

Sun Life will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair chance ordinances.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.