Senior Business Analyst; remote

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global‑leading health and well‑being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Join our team and what we'll accomplish together.

TELUS Health is seeking a Sr. Business Analyst to join an autonomous, cross‑functional team specialized in call management systems. Our systems power benefits administration and customer support operations for thousands of TELUS employees and healthcare partners across Canada – your work directly impacts how our organization serves its users. You'll work on a team that is reimagining business analysis through AI adoption.

We're modernizing how we gather requirements, design solutions, and collaborate with engineering teams using cutting‑edge AI tools. This is your opportunity to be at the forefront of that transformation.

• Gather requirements and design intuitive solutions that solve real problems and optimize system delivery across call management platforms.
• Leverage AI tools (copilots, ChatGPT, etc.) daily to accelerate requirements gathering, design validation, and documentation.
• Partner closely with QA and development teams to craft precise acceptance criteria, validate designs, and ensure high‑quality deliverables.
• Drive continuous improvement initiatives by identifying optimization opportunities, streamlining workflows, and evolving systems in response to business needs.

• 5‑6 years of business analysis experience with demonstrated ability to gather requirements from multiple stakeholders and synthesize information from various teams into cohesive solutions.
• Experience with customer support systems (CSR) or call center environments – You understand how agents use software day to day, call center terminology and workflows, and how these concepts drive product development.
• Hands‑on, active experience using AI tools (ChatGPT, Git Hub Copilot, Claude, or similar) integrated into your daily workflow. You actively champion adoption with others.
• Strong logical thinking, curiosity, and probing skills – You ask detailed questions to uncover gaps and edge cases, think through scenarios ahead of time, and validate assumptions.
• Excellent communication across technical and business domains, agile methodologies experience, and understanding of Web/API services and system integrations – You naturally code‑switch between business and technical language, work effectively in agile environments, and can influence product direction through the quality of your business cases.

• Knowledge of SQL databases and ability to work with data analysts to validate requirements.
• Experience with benefits administration, health and welfare systems, or call management/IVR systems.
• BA certification (IIBA‑CCBA, Agile certification, or equivalent).

• End‑to‑end ownership – See your work through from requirements to user documentation to system optimization.
• Modern, AI‑forward environment – Work with a team that actively uses AI tools daily with investment in your continued learning.
• Strategic impact – Your designs directly shape systems enabling thousands of employees and healthcare partners across Canada.
• Collaborative culture – Partner closely with product and business stakeholders where your voice matters in decisions.

Salary Range: 58,100K – 83,000K

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family.
• Flexibility to work in‑office, virtually or a combination of both.
• Generous company‑matched pension.
• Opportunity to give back to communities in which we work, live and serve.
• Career growth and learning & development opportunities to develop your skills.
• And much more …

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process. By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.