AI-Driven Customer Success Operations Lead; Remote
Remote / Online - Candidates ideally in
Boston, Suffolk County, Massachusetts, 02298, USA
Listed on 2026-07-10
Boston, Suffolk County, Massachusetts, 02298, USA
Listing for:
BitSight
Full Time, Remote/Work from Home
position Listed on 2026-07-10
Job specializations:
-
Business
AI Business & Operations, Change Management, Business Analyst
Job Description & How to Apply Below
Bitsight is seeking a Customer Success AI Operations Lead in Boston, MA (remote US). You will build AI-powered workflows across lifecycle management, health, risk, renewal readiness, and executive engagement, collaborating with CS, Rev Ops, Data, Support, and Product to drive faster, smarter outcomes.
You’ll prototype scalable AI-enabled processes, design prompts, QA loops, and data integrations with Salesforce, Gainsight, Zendesk, Snowflake, and more to boost CS productivity and customer impact.
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