Intake Coordinator

It is fun to work in a company where people truly BELIEVE in what they’re doing! We’re committed to bringing passion and customer focus to the business. Always Compassionate Home Care provides the highest quality of community home-based services, combining exceptional compassion and innovation to enhance each patient’s quality of life. By bringing together several of the top home health agencies in the state, we have become one of New York’s leading providers with strategically placed offices that serve thousands of clients every day.

The Intake Coordinator will directly educate prospective patients through the intake process leading to enrollment with Always Compassionate Home Care. This person will work closely with referral sources, account managers, the clinical team, and provider relations to ensure all tasks are efficiently completed associated with the enrollment process. The coordinator’s direct job function ensures that patients receive the proper care they need and that all information about the patient is recorded correctly.

The position is based in‑office/on site, 5 days per week.

• Serves as the initial point of contact for clients, families, and all referral sources.
• Obtains initial authorization for care from respected parties—pharmacies or insurance companies.
• Proactively engages in organizing coverage for the start of care.
• Maintains consistent communication with referral sources.
• Initiates contact/completes outreach to potential referral sources in the community and community partners.
• Builds and maintains positive working relationships with referral partners.
• Documents and reports to the supervisor when there is a change in client status, change in service requirement, change in employee assigned to a case, or any unsatisfactory performance.

• Bachelor’s degree in a health‑related field preferred.
• Bilingual is a plus.
• Excellent time‑management skills; able to multi‑task and prioritize responsibilities as required.
• Attentive to details, particularly with documentation.
• Experience working in a fast‑paced health‑care/office environment.
• Customer‑service experience.
• Technically savvy—proficient in the use of smartphones, tablets, laptops, and other devices.
• Exceptional communication skills—verbal and written.

• 401(k)
• Health insurance
• Dental / vision
• Aflac
• Paid time off

Salary: $68,000–$72,000, based on experience.

Always Compassionate Home Care provides equal opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history or genetic information, political affiliation, military service, or any other non‑merit based factors protected by federal, state, or local law.

All employment‑related decisions are based solely on relevant criteria, including experience and suitability.