Partner Operations Program Manager

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business‑critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity.

Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e‑signature and contract lifecycle management (CLM).

• Lead and manage the operational strategy and roadmap for partner programs, partnerships, and business processes related to how partners engage, service, and build with Docusign, including identifying opportunities to embed AI‑driven automation and insights into core partner workflows
• Define the partner data model, governance, and data quality standards across CRM and related systems, ensuring partner and program data is accurate, complete, and structured to support advanced analytics and AI/ML use cases
• Aggregate, organize, and synthesize key partner performance information, using AI‑enabled insights where appropriate, and translate findings into actionable recommendations for leadership
• Develop and launch new policies and processes; enable Partner teams and direct sales teams on partner mechanisms, processes, and workflows, ensuring compliance with Legal and Finance requirements
• Lead efforts to create or improve partner infrastructure, including partner onboarding, partner engagement workflows, and strategic partnership implementation
• Advocate for the partner organization by being a subject matter expert on partner strategy, business requirements, technology stack, and reporting
• Architect and govern AI‑driven support solutions in partnership with R&D teams
• Integrate custom LLM embeddings, retrieval‑augmented generation (RAG), and automation pipelines into support workflows
• Establish quality‑control frameworks, defining validation checkpoints and governance policies for AI outputs
• Track AI performance metrics and drive continuous optimization based on accuracy and time savings
• Champion cross‑functional AI fluency forums to co‑innovate with Product and Engineering teams

Hybrid:
Employee divides their time between in‑office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in‑office expectation)

• 8+ years of relevant experience in a partner organization, GTM Operations, or Revenue Operations
• Bachelor’s degree or equivalent practical experience
• Experience in project and program management with quantifiable results
• Experience managing or developing partner technology capabilities (e.g., PRM, partner portals, onboarding flows, asset management, and MDF)
• Experience creating scalable processes and governance to support and grow a partner channel
• Experience working with Salesforce (or similar CRM) for reporting, workflows, and process automation
• Experience defining, tracking, and reporting on KPIs for partner programs, pipeline, revenue, and ROI
• Ability to direct cross‑functional teams, set clear priorities, and ensure quality and accountability
• Ability to multitask, work under tight timelines, and collaborate with geographically distributed teams

• Strong analytical and problem‑solving skills, including the ability to work with large data sets and translate insights into recommendations
• Roll‑up‑your‑sleeves attitude to stand up new programs and enhance existing programs
• Excellent written and verbal communication skills with the ability to simplify complex topics for a variety of audiences
• Experience leveraging AI and automation to improve operational processes, data management controls, and governance
• Proficiency with Salesforce and Tableau (or similar BI tools), with a track record of building dashboards and performance reporting
• Experience with additional analytics tools and languages (e.g., advanced Excel; SQL or similar…