Product Manager, Loyalty Program & Roadmap

The Product Manager is responsible for defining, developing, and delivering products and initiatives within Carnival’s loyalty ecosystem. This role owns the end‑to‑end program roadmap, manages cross‑functional execution across multiple work streams, ensures operational, risk, and compliance readiness, and drives ongoing optimization post‑launch. The role serves as the central bridge between business stakeholders, technology teams, analytics, legal/compliance, and external partners to ensure scalable, compliant, and secure loyalty experiences, including promotions and member‑facing benefits.

• Serve as the day‑to‑day program owner and subject‑matter expert for loyalty features, promotions, and capabilities; drive execution of the roadmap by prioritizing work across initiatives.
• Lead cross‑functional delivery from approved requirements through release, managing scope, dependencies, and timelines.
• Own UAT strategy and execution for features and promotions, ensuring functional accuracy, data integrity, rule compliance, and fraud prevention.
• Coordinate end‑to‑end launch readiness across systems, channels, operations, and customer support teams; define contingency, rollback, and escalation plans.
• Act as the primary escalation point for post‑launch issues, overseeing impact assessment and prioritization, and partnering with Dev Ops, Technology, and Analytics to resolve defects.
• Investigate gaps between expected and actual program outcomes through data analysis, support monitoring, alerts, and reporting to surface anomalies, compliance risks, or fraud indicators.
• Recommend process, control, or system improvements that strengthen program performance and scalability based on insights.

• Experience delivering end‑to‑end product initiatives in a loyalty or digital product environment.
• Strong problem‑solving and analytical skills, with the ability to diagnose complex gaps and coordinate cross‑functional resolution.
• Leadership in driving cross‑team collaboration without direct authority, managing dependencies, and surfacing risks proactively.
• Excellent communication, documentation, and stakeholder management capabilities.
• High attention to detail, accountability, and organizational discipline.
• Passion for loyalty strategy and customer‑centric experience delivery.

• Education
  • Bachelor’s degree in Business, Marketing, Finance, or a related field required.
  • Advanced degree (MBA or equivalent) preferred.
• Experience
  • 6+ years in product management, loyalty programs, digital products, or innovation‑oriented environments.
  • Experience with hospitality, travel, or loyalty ecosystems preferred.
  • Familiarity with loyalty fraud detection, data reconciliation, and promotional execution is a plus.
• Skills & Competencies
  • Strong understanding of digital product development life cycles.
  • Ability to manage complex projects and drive cross‑functional execution.
  • Comfortable working with both business and technical stakeholders.
  • Exceptional problem‑solving and analytical skills.
  • Strong communication, documentation, and stakeholder management capabilities.
  • High attention to detail and organisational discipline.
  • Passion for loyalty strategy and customer‑centric experiences.
  • Strategic thinking and execution excellence.
  • Collaboration across diverse teams.
  • Technology/IT experience and familiarity with financial services, travel, and hospitality industry.

• Less than 25% with shipboard travel likely.

• Work beyond normal business hours or on weekends may be required occasionally to support business needs, projects, or operations.
• Requires regular movement throughout company facilities.
• Position is classified as in‑office; employees may work from home on Fridays. Candidates must be located in the Miami/Ft. Lauderdale area.

• Health Benefits:
  • Cost‑effective medical, dental and vision plans
  • Employee Assistance Program and mental health resources
  • Company paid term life insurance and disability coverage
• Financial Benefits:
  • 401(k) plan with company match
  • Employee Stock Purchase Plan
• Paid Time Off:
  • Holidays – All full‑time and part‑time with benefits receive days off for 8 company‑wide holidays, plus 2…