Account Manager; w​/m​/d

Join Ayvens

At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.

Car Professional Management (CPM) is part of the globally operating Ayvens Group, which belongs to the corporate group of Société Générale. The CPM is the specialist for fleet management, mobility services, and mobility management.

As one of the largest manufacturer-independent fleet managers in Germany, the Car Professional Management controls around 80,000 vehicles for over 160 renowned companies. The basis of success is innovative and tailored fleet management solutions for our customers.

What You Can Look Forward To

Your Onboarding

… includes a structured onboarding program tailored to you and your needs.

Your Work & Life Balance

… we support with our mobile working model. You have the opportunity to work from home for two days within flexible working hours, but we are also happy to see you in the office. For your vacation planning, you can count on 30 days off.

Your Health

… is important to us - that’s why we offer you a comprehensive occupational health insurance (after the probationary period), discounts on fitness offers, and much more. The fruit basket should not be missing, of course.

Your Mobility

… we promote with a travel cost subsidy for public transport, attractive car rental conditions, and other exciting mobility offers.

Our Company Culture

… is characterized by our joint action. The constant demonstration of our values - authenticity, collaboration, curiosity, and commitment - is of great importance for this. An open feedback culture is an integral part of our everyday life, supported by our talent and performance management.

We communicate transparently, among other things, in monthly all staff meetings and relaxed exchange talks in our "One Hour" with the management team.

And of course, we also celebrate together at summer parties, Christmas parties, and are active together in sports events.

In our customer support department at our Hamburg location (presence required), you will support your future team, among other things, by:

• Being the central contact person for customers in procedural and strategic questions
• Analyzing existing processes and developing optimization potentials together with customers and internal departments
• Supporting and developing customer relationships in collaboration with key account management
• Coordinating and managing operational issues as well as acting as an interface between customer and internal competence areas
• Presenting and implementing new processes, services, and solutions for the customer
• Conducting regular coordination meetings and management reviews
• Managing escalations and ensuring high customer satisfaction

What You Bring To Us

• Completed commercial training or comparable qualification
• Experience in customer support, account management, or a comparable service-oriented function
• Strong customer and service orientation
• Communication skills and confident appearance at different hierarchy levels
• Analytical thinking and enjoyment in optimizing processes
• Independent, structured working method and organizational skills
• Team spirit, flexibility, and solution orientation

Your Path To Us

Marisa Mey looks forward to your application - please feel free to address us informally.

Send your comprehensive resume to us via our job portal (Workday).

Why Ayvens?

With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services, and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.

At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We're committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we're guided by the principles of authenticity, curiosity, commitment, and collaboration.

We aim to foster an organization that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.

Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.