Franchise Business Consultant - Dunkin'(Arkansas, Memphis TN, Mississippi or Louisiana Remote

The Franchise Business Consultant (FBC) supports a portfolio of Dunkin' franchisees within emerging and growth markets. This role combines the strategic business consulting responsibilities of a traditional FBC with a hands‑on operational support approach. The consultant partners closely with franchisees to drive brand standards, operational excellence, profitability, guest experience, and sustainable network growth. Unlike a traditional consultant role, this position requires deeper restaurant‑level engagement, frequent in‑store assessments, and proactive coaching to support developing operators and markets that require increased operational guidance and growth acceleration.

• Build strong consultative relationships with franchisees and serve as a trusted operational advisor.
• Conduct in‑depth restaurant operational reviews, identify opportunities, and create action plans to improve performance.
• Drive compliance with Dunkin' brand standards, food safety, training, and operational execution.
• Provide hands‑on coaching and support to franchisees, operators, and managers to improve day‑to‑day operations.
• Analyze sales, profitability, guest metrics, labor, and operational KPIs to guide business improvement decisions.
• Lead Franchise Business Reviews and annual business planning processes.
• Partner with franchisees to prepare for new unit openings, remodels, and market expansion initiatives.
• Support emerging markets by increasing operational readiness, strengthening franchise capability, and improving growth momentum.
• Evaluate competitive activity, market dynamics, and development opportunities to help franchisees maximize market share.
• Collaborate with development, training, construction, and marketing teams to support franchisee success.
• Monitor the execution of local and regional marketing initiatives and operational rollouts.
• Conduct frequent restaurant visits and provide follow‑up accountability on improvement plans.

• 5+ years of multi‑unit restaurant operations leadership experience.
• Experience managing multiple locations at the district, area, regional, or franchise support level.
• Strong understanding of restaurant financial performance, operations, food safety, and labor management.
• Demonstrated ability to coach and influence franchisees and operators without direct authority.
• Experience supporting new restaurant openings, remodels, or market expansion initiatives.
• Bachelor's degree preferred; equivalent restaurant leadership experience considered.
• Ability to travel 75-80%.

• Operational expertise
• Franchise consulting
• Business acumen
• Analytical problem solving
• Relationship building
• Influencing skills
• Coaching and development
• Project management
• Adaptability
• Growth mindset