Sr Regulatory Advisor

Responsibilities

• Provide in-depth, high level training for internal and external customers as needed.
• Oversee the handling of government notices by team members for timely and accurate handling.
• Review, assist with or assign research projects completed by the department.
• Create reports and action plans based on department trend analysis and system data.
• Flex system creation, updates, reporting and analysis.
• Handle Liquidated Damages on behalf of the company and customers as needed.
• Provide impeccable customer service.
• Act as subject matter expert to provide guidance, education and answer questions to internal and external customers.
• Solicit and maintain all customs compliance documentation with customers.
• Handle confidential or sensitive information and projects.
• Work closely with other internal staff, departments, executive level management, customers and government agencies to deliver a high level of service.
• Ensure all government and organizational policies are followed.
• Participate in customer, departmental and company meetings.
• Train team members as needed.
• Confirm receipt of government inquiries and ensure matter is resolved timely.
• Handle miscellaneous clerical functions for Regulatory department.
• Handle complex regulatory functions that include CF28s, CF29s, seizure notices, redelivery notices, FDA registrations, etc.
• Review quality referral disputes for accuracy as an impartial mediator.
• Monitor and update miscellaneous Regulatory owned reporting.
• Maintain brokerage system updates resulting from government changes.
• Review company procedures for accuracy and ensure compliance.
• Create company notices for internal and external customers.
• Research discrepancies found as a result of regulatory matters.
• Research trends for possible issues identified from QA disputes and suggest internal training needs; conduct reviews of customs documents.
• Provide internal guidance by vetting research, formatting communications and training material; work directly with the Legal department for approval of internal publications.
• Provide support to management and operations during CBP/PGA compliance reviews.
• Research and collaborate in drafting of company RIGHT documents.
• Perform other duties as assigned.

• Bachelor's degree or equivalent experience preferably in business field.
• Four years of brokerage work experience required; regulatory experience preferred.
• Brokers license required.
• QDM Apprentice required.
• Thorough knowledge of customs regulations, harmonized tariff schedule, and federal agency laws, regulations, and procedures governing the customs brokerage industry, with preferred emphasis on post‑entry processes.
• Demonstrated organizational skills to prioritize and manage multiple work assignments in a time‑sensitive environment.
• Excellent verbal and written communication skills.
• Strong organizational and problem‑solving skills.
• Detail‑oriented.
• Ability to handle high volume and time‑sensitive work.
• Ability to work independently with minimum supervision.

Remote work available. Candidates must reside within a 50‑mile radius of one of the following locations:
Romulus, MI;
Memphis, TN;
Buffalo, NY;
Atlanta, GA;
Los Angeles, CA;
Boston, MA;
Houston, TX; or Seattle, WA. This is a 1st Shift role; hours and days TBD.

Pay Range: $4,964.26 – $9,419.27

Pay Transparency:
This compensation range is a reasonable estimate of the current starting salary range for this role across all potential locations. Actual starting pay will be determined by experience relative to the job, market level, pay at the location, and other job‑related factors. Employees may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.

Fed Ex Logistics is an Equal Opportunity Employer including Vets/Disability. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.

Fed Ex Logistics will consider qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles. Fed Ex Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining wages for such an individual at any stage in the employment process, in accordance with Philadelphia Ordinance No.

160840.

Position requires adherence to TSA, DOT, FMCSA, and DoD Facility Security Office regulations, as well as all applicable federal, state, and local laws, regulations, and executive orders that govern employment for federal, state, or local government contracts.