Conseiller clientèle Particuliers - La Voulte H​/F

Conseiller Clientèle Particuliers - La Voulte H/F

The role of Customer Advisor for Individuals combines two essential pillars of the relationship with our clients:

• The Human Pillar: relationship skills, customer service, empathy, trust

• The Financial Pillar: risk analysis and management, commercial development

As a Customer Advisor for Individuals, you will support your clients at every stage of their lives. You contribute to their satisfaction and loyalty by responding to their needs and offering them adapted products and services.

Your main daily tasks will be to:

• Advise clients and market products and services tailored to each individual (mortgage, consumer credit, insurance, savings, etc.)

• Manage regular accounts and follow up on each file

• Develop and retain a portfolio of clients by applying KYC (Know Your Customer) methods.

What the position will bring you:
Your professional growth matters to us. Each year, more than 3000 employees move within LCL, with a rate of more than 18% per year. More than just a position, let's build your professional project together.

The benefits of our company:

• Attractive overall compensation package: a fixed salary complemented by a variable performance bonus, access to the Group Savings Plan, interest and participation bonuses, and company profit sharing

• Additional holidays related to the banking collective agreement

• Preferential banking rates and CSE benefits

• Up to 33 days of remote work per year

• Partnership with nurseries and CESU tickets

• Health coverage and life insurance

• Practical mobility benefits "sustainable mobility" for cyclists

• Restaurant vouchers

Also:

• Ongoing support and training throughout your career within LCL and the Crédit Agricole Group

• A strong and committed team working towards common goals

• A company committed to diversity and encourages all qualified candidates to apply

Recruitment process:

• First phone exchange with an HR recruiter

• Interview with a business manager

• Interview with an HR recruiter

Location of the position:

Geographical area:
Europe, France, Auvergne-Rhône-Alpes, 26 - Drôme

City:
La Voulte

Candidate criteria:

Minimum education level:
High School Diploma

Training/Specialization:
Graduated with a minimum high school diploma, with at least 1 year of banking experience in customer relations

Minimum experience level: 0 - 2 years

Skills required:

• Excellent interpersonal and listening skills, essential to understand and support your clients.

• Your adaptability allows you to respond effectively to varied situations and specific client needs.

• Your commercial aptitude and service-oriented mindset motivate you to propose tailored solutions and achieve your goals.

• Meticulous and organized, you ensure precise file tracking and adherence to procedures.

General information:

We are the bank for those who turn their dreams into projects and their projects into reality. We aim to make our bank the leader in supporting French individuals in their entrepreneurial endeavors. Thanks to our 16,400 employees, LCL has been elected Customer Service of the Year 2026 in the category "Retail Bank for Individuals": a recognition of our ambition to be No.

1 in customer satisfaction. As a national urban bank, subsidiary of the Crédit Agricole Group, we are a strong partner for more than 6 million clients. We rely on a vast network: over 1,400 commercial locations and 3 client market networks (Proximity Bank, Private Bank, and Corporate, Institutional, and Wealth Management). By acting every day in the interest of society, we are a group committed to diversity and inclusion, placing the human element at the heart of all our transformations.

All our positions are open to people with disabilities. We also commit to decarbonization and supporting transitions, aiming for a positive social impact and encouraging an entrepreneurial society.