Solution Analyst

MRI Software is looking for a Solutions Analyst to join MRI’s Global Professional Services (GPS) organization. This is a highly visible role that requires ongoing interaction with other MRI departments, client executives, and prospective new clients. The ideal candidate will have excellent written and oral communication skills, is highly organized, proactive, is motivated by learning, and is comfortable with taking charge of initiatives and managing them to their completion.

As part of our GPS Operations Management team, the Solutions Analyst is a role that is crucial to the success of MRI’s GPS organization.

Please note, this position is required to work in accordance with U.S. hours (EST) 8:30am-5:00pm (EST) as well as working South African Public Holidays.

• Collaborate with the Sales Team to create Statement of Work & Fee Estimates for Professional Services projects in MS Excel and MS Word, ensuring all terms are clear, comprehensive, and compliant with company policies.
• Assisting with the planning and scheduling of resources for project work.
• Prepare detailed progress and status reports for internal stakeholders and clients, using data from project management tools.
• Collaborate with consultants to ensure they have all necessary materials, information, and resources to deliver high-quality service.
• Create Professional Services contracts, Statement of Work and Pricing Proposals using MS Excel and MS Word.
• Ensure consultants and managers are in position to be successful.
• Maintain Suite Projects Pro, , and other MRI Global Professional Services systems, ensuring data accuracy and integrity.
• Utilize these systems to track project performance, forecast resource needs, and generate reports.
• Identify opportunities for improving internal processes and workflows to enhance service delivery and client satisfaction.
• Collaborate with cross-functional teams to implement best practices and streamline operations.

• Bachelor’s degree.
• Extremely proficient with MS Office.
• Experience in identifying and analyzing inefficiencies in processes and workflows; and implement improvements to enhance productivity and reduce costs.
• Very tactical and detail-oriented – places high value on order, accuracy, timeliness, and client satisfaction.
• Strong communication skills, capable of effectively conveying information to clients, consultants, and internal stakeholders.
• Excellent organization, time management, and communication skills.
• Can work effectively in cross functional teams.
• Responsive to the needs of our customers.
• Self-motivated and energetic.
• Comfortable and capable multi-tasking.
• Interested in career advancement within the organization, demonstrating a willingness to take on additional responsibilities and leadership roles.
• Familiarity with Suite Projects Pro, , and Power BI.

We operate a hybrid working model with 2 days in office and 3 days remotely. This role is based at our Cape Town Office.

• Office breakfasts, quarterly lunches and virtual social events.
• Employee-led groups such as DEI committee, Women and Allies, and Pride Event Group.
• Medical Aid Scheme.
• Competitive Personal Pension plan.
• Parental Leave benefit.
• 25 days of annual leave plus public holidays, plus a bank of 16 hours of Flex Time Off.
• Tuition Reimbursement Schemes.
• Flexibility to work from anywhere in the world for two weeks out of the year.

MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more.

We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!