Remote Product Manager - AI Tools

Join TTEC Digital as a remote Product Manager focused on Workspace. Drive innovation in AI customer experience tools while leading product design and user interactions.

TTEC Digital is seeking a full-time Product Manager to elevate Workspace design. This role involves managing the human agent experience across UI surfaces like the Agent UI and Control UI, leveraging your expertise in B2B SaaS. Your work impacts operational efficiency, customer satisfaction, and developer collaboration in an environment driven by cutting-edge technologies.

Key Responsibilities:

• Own the agent and supervisor experience across all surfaces

• Set standards for information hierarchy and ergonomics

• Collaborate with design to prototype user flows

• Define latency budgets for real-time assist surfaces

• Measure product success using key performance metrics

Requirements:

• 7+ years in B2B SaaS product management

• Proven experience shipping products to enterprise customers

• Strong technical understanding of UI interactions

• Ability to write concise specs for engineers

• Experience with high-density operator tooling

Elevate your career by leading innovative product design in AI-driven customer experiences at TTEC Digital.
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