Remote Product Manager for AI Services

Join TTEC Digital as a Product Manager for Services. This remote role focuses on developing cutting-edge AI customer experience tools, ensuring excellence and rapid deployment.

As a full-time Product Manager at TTEC, you'll be crucial in innovating backend AI services and integrations. Your expertise in B2B SaaS will guide the development of features that enhance customer interactions and operational efficiency. Collaborate with a team dedicated to achieving high performance while building remarkable products.

Key Responsibilities:

• Lead the AI services API contract and client integration roadmap.

• Set latency and cost budgets for AI services and manage performance.

• Define evaluation criteria and guardrails for product quality.

• Prioritize integrations based on revenue impact and customer need.

• Treat reliability and privacy as essential product features.

Requirements:

• 7+ years in B2B SaaS, CCaaS, or developer platforms.

• Experience writing clear, actionable specs for engineers.

• Knowledge of events, plugins and integration frameworks.

• Successfully shipped products to enterprise clients.

• Strong understanding of market competition and trends.

Bring your technical expertise and product vision to TTEC Digital's innovative team and drive the future of AI in customer experience.
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