GSC: International Onboarding Orchestrator; Mandarin

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The International Onboarding Orchestrator (IOO) is responsible for managing and streamlining the end-to-end onboarding process for clients entering multiple jurisdictions. This role supports the delivery of a first-class onboarding experience for HSBC’s CIB clients, ensuring client needs are proactively identified and addressed. The IOO acts as the central point of coordination, orchestrating the efforts of various teams to provide clients with a unified and efficient onboarding experience across different markets.

The role is part of a global initiative, with IOO teams located in key GSC locations to enable seamless allocation of deals and alignment to client expectations, time zones, and language dependencies.

• Manage the end-to-end account opening journey for top-tier clients and the most profitable deals, providing a positive and professional service and an exceptional customer experience.
• Act as the main point of contact for clients regarding all elements of onboarding, coordinating with stakeholders across the organisation.
• Leverage existing data and pre-fill forms to eliminate duplicate documentation requests and accelerate onboarding.
• Draft project plans based on client priorities, ensuring feasible timelines and that SLAs are met across all markets involved.
• Build strong stakeholder networks to facilitate smooth and timely customer onboarding, promoting collaboration and best practices across CIB.
• Guide clients through KYC documentation and address client questions effectively.
• Ensure compliance with all operational risk frameworks and regulatory requirements, providing consultancy and support to clients for successful onboarding.

• Excellent understanding of Onboarding and KYC processes, including client type specific requirements.
• Proven experience in leading the delivery of excellent customer service, proactively looking for innovative ways to improve service delivered to customers.
• Comprehensive understanding of risk management and proven experience of ensuring compliance with relevant regulatory processes.
• Strong interpersonal skills with highly developed capacity to influence others.
• Ability to prioritize and work independently under pressure.
• Product knowledge beneficial (e.g. Markets).
• Excellent command of Mandarin and English (verbal and written).

The pay range for this role is 12425 PLN - 16000 PLN (monthly, gross).

Variable pay is discretionary, but influenced by Group performance, business/function performance and individual performance.

We offer a comprehensive and competitive package of benefits covering healthcare, family friendly leaves, pension and life assurance, as well as many other benefits to support your wellbeing.

• Additional bonuses for recognition awards
• Multisport card
• Private medical care
• Life insurance
• One-time reimbursement of home office set-up (up to 800 PLN).
• Employee assistance program
• Additional contributions to PPK scheme
• Corporate parties & events
• CSR initiatives
• Nursery discounts
• Financial support with trainings and education
• Social fund
• Free parking