Strategic Operations Lead - Technology

Strategic Operations Professional

This role is four days onsite at our Seneca One Buffalo, NY location, with the flexibility to work from home one day per week.

M&T Bank is seeking a highly analytical, collaborative Strategic Operations professional to help leaders plan, track, and deliver a portfolio of high-priority work across multiple businesses and functions. Day to day, this role turns "what we need to do" into a clear plan and a set of decision-ready updates—building simple but durable project artifacts (combining scope, milestones, risks, dependency & stakeholder maps) - translating quantitative & qualitative data and business updates into concise insights, and creating executive-ready materials (briefing decks, status readouts, options/recommendations).

The ideal candidate can bring structure to evolving priorities, run an effective operating cadence with partners, and communicate clearly with stakeholders at all levels, including senior leadership.

• Lead complex, cross-functional initiatives from planning through execution, including defining scope, objectives, deliverables, timelines, risks, dependencies, and stakeholder roles.
• Bring structure to ambiguous business problems by clarifying priorities, organizing work streams, identifying key decisions, and establishing a practical path forward.
• Analyze data, updates, and business context to identify trends, risks, gaps, and non-obvious insights that inform decision-making.
• Develop executive-ready materials including presentations, briefings, project updates, recommendations, and decision support for senior leaders.
• Partner with stakeholders across business lines and functions to gather requirements, align priorities, manage expectations, and drive initiatives forward.
• Monitor project performance and execution risk including scope, schedule, budget, dependencies, issues, change controls, and corrective actions.
• Exercise sound judgment and influence by determining when to escalate, when to independently resolve issues, and when to respectfully challenge assumptions or direction.
• Support strategic transformation and operational improvement through process enhancement, change management, reporting, and execution support.
• Maintain adherence to risk, regulatory, audit, compliance, and internal control standards in accordance with M&T Bank requirements.
• Promote an environment that supports belonging and reflects M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

• Bachelor's degree and a minimum of 5 years' relevant work experience, or in lieu of a degree, a combined minimum of 9 years' higher education and/or work experience, including a minimum of 5 years' relevant work experience
• Strong attention to detail
• Excellent project management skills
• Strong analytical ability
• Creative problem-solving skills
• Excellent interpersonal skills necessary for business partner relationships within and outside the organization
• Strong written and verbal communication skills
• Ability to communicate professionally at many different levels
• Self-motivated
• Results-driven
• Well-organized
• Ability to handle multiple tasks and work under time constraints in support of various assignments
• Proficient with personal computers and pertinent spreadsheet, database, graphing, and presentation software

• Bachelors' degree in Finance, Economics, Math, Accounting, Engineering, or Business Administration;
  Master's degree in Business Administration (MBA) or advanced degree
• Experience in financial services, technology, operations, or another highly regulated industry.
• Experience supporting strategic transformation, organizational change, process improvement, or enterprise-wide initiatives.
• Familiarity with data visualization or reporting tools such as Power BI or Tableau.
• Experience working with senior leaders, cross-functional teams, or matrixed organizations.

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $89,600.00 - $ Annual (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.

Location:

Buffalo, New York, United States of America