Service Supervisor

A World-Class Team

BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you’re stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most.

• Weekly Pay:
  Get paid every week.
• Free BJ’s Memberships:
  Complimentary Club Card and a free Supplemental Membership for a household member.
• Generous Paid Time Off:
  Vacation, personal, sick days, holidays, bereavement and jury duty leave.
• Flexible
  
  Health Benefits:
  
  Three medical plans with optional dental, vision, HSA and flexible spending account options.
• 401(k) Retirement Savings Plan:
  Company match for eligible team members 18 and older.
• Employee Stock Purchase Plan: 15% discount on BJ’s common stock.

Responsible for managing tire bay operations at the club level, including tire sales, installation, repairs, equipment maintenance, and staff supervision.

• Exhibit strategic thinking and sound decision‑making.
• Lead through change and model leadership competencies.
• Communicate effectively to support team success.
• Build high-performing teams with collaboration, honesty and timely feedback.
• Deliver results by setting clear expectations and accountability.

• Teach, coach, and lead through club-level training.
• Drive a culture of development, ethical decision‑making, and engagement.
• Ensure a safe, positive environment and experience for team members.
• Embrace inclusion and diversity, recognize success, and retain top talent.

• Guarantee service excellence across all touchpoints.
• Set service standards and empower team members to resolve member concerns.
• Maintain a safe and positive environment for members.
• Daily commitment to GOLD Member Standards:
  • Greet, Anticipate, Appreciate (GAA)
  • Fast, Friendly, Full, Fresh, Clean

• Lead teams to deliver GOLD club standards daily.
• Define and model GRAND opening look daily:
  • All items stocked and promotional plans executed.
  • Maintain visible accurate signage.
  • Clean and organized, inside and out.

• Acquire deep knowledge of key metrics and reporting.
• Drive performance and profitability using data.
• Identify and correct process breakdowns before impact.
• Communicate the link between operations and financial targets.

• Supervise tire bay team members, ensuring safety and compliance with policies.
• Schedule and staff tire bay operations.
• Install, sell and repair tires; dispose of tires and manage propane tanks.
• Maintain and order tire equipment; ensure safe use.
• Keep tire bay and waiting area clean and professional; merchandise displays.
• Provide knowledgeable service at the tire desk; coordinate with Home Office as needed.
• Maintain inventory records; utilize special‑order tire programs.
• Handle tire bay sales and cash transactions.
• Comply with safety, cleanliness, audits, and checklists.
• Manage records retention policies and procedures.
• Ensure all certifications (TIA, Titan) are completed and on file.
• Build relationships with team members and empower growth.
• Administer performance appraisals.
• Florida store managers must hold a qualifier certification.
• Operate under club policies and procedures.
• Assume other duties as assigned, including cross‑department work.
• Maintain regular, predictable, full attendance.

• At least 18 years of age.
• High school diploma or higher preferred.
• Valid driver’s license; ability to drive automatic and manual vehicles.
• Strong interpersonal, organizational, and detail orientation skills.
• Basic computer skills.
• Knowledge of tires, batteries, propane tanks, and tire equipment.
• Preferred prior tire installation and sales experience;
  Level 400 certified technician preferred.
• Must complete Michelin training levels 1–4 within three months of hire.
• Ability to lift over 30 pounds with assistance.
• Leadership experience supervising cross‑functional teams.

• Work in indoor and outdoor temperatures and weather conditions.
• Primarily standing and moving on hard surfaces – frequent bending, climbing, kneeling, and lifting.
• May lift objects up to 30 pounds, sometimes more with assistance.
• Work surrounded by moving cars, machinery, and loud equipment; may require shouting.
• Possible exposure to approved chemicals, cleaning agents, and strong smells.

In accordance with Pay Transparency requirements, the compensation range for this position is $20.50 – $25.63. Actual salaries vary by location, education, experience, and qualifications.