Senior Desk Analyst

Founded in 2018 with co-headquarters in Dublin and Boston, Tines powers some of the world's most important workflows. Our intelligent workflow platform applies AI, automation, and integration with human ingenuity to drive real business results.

Tines serves a diverse range of customers, from startups to public companies, including Canva, Databricks, Elastic, Kayak, Intercom, and McKesson. As an integrator across the entire tech stack, Tines is vendor-agnostic integrating with any API-enabled service. This flexibility enables our customers to achieve their highest-priority goals faster. And because Tines is secure and private by design, it’s popular with security, IT, engineering, finance, and other security-focused teams.

At Tines, we’re driven by our values of Simplicity, Speed, and Soundness. We’re committed to delivering exceptional customer experiences while fostering a company culture that nurtures individual curiosity, growth, and integrity. We’re excited about what’s next, and we’re looking for others to join us on our journey.

* This is a remote position that must be based in the United States in the Pacific time zone.*

As a Senior Deal Desk Analyst, you’ll be a strategic partner to our Sales organization, supporting complex enterprise and strategic transactions from quote to close. You’ll collaborate closely with Revenue Operations, Finance, Legal, and Sales Leadership to structure deals, navigate commercial challenges, and ensure opportunities move efficiently while maintaining compliance with company policies. You’ll also flag discrepancies and areas for improvement, recommend system updates, and own specific projects as assigned.

You will work with minimal direction, structuring complex deals, guiding Sales, CSMS, and RMs through the approval process, and partnering directly with leadership on strategic and high-value opportunities. Our ideal candidate is highly detail oriented, numerically literate, and very comfortable with spreadsheets. They are organized and diligent, and an excellent communicator — both verbally and in writing — as you’ll be working with a wide array of teams and levels of seniority.

Finally, this is a startup, so ideally you’re excited by the prospect of building something from the ground up alongside others who are equally energized by the opportunity.

Process deals. Create and manage quotes, order forms, and amendments in CPQ accurately and within SLA, including more complex and non-standard deals.

Route approvals. Drive deals through the approval matrix, tracking status and looping in the right approvers to keep cycle times low.

Advise the field. Be a trusted point of contact for pricing, packaging, and process questions; hop on calls, and provide the Sales team with recommendations on deal structure and guidance on best practices.

Think strategically. Work through the right outcome for each deal, balancing speed with sound commercial and process judgment.

Protect data quality. Maintain deal hygiene and accurate opportunity and quote data in Salesforce.

Support the close. Help manage order processing and prioritize effectively during periods of high volume, with schedule flexibility at month and quarter end.

Escalate well. Manage deals independently, while recognizing genuinely complex or ambiguous situations early and looping in leadership when needed.

Recommend improvements. Identify discrepancies and areas for improvement, and recommend system and process updates.

Own projects. Take ownership of specific deal desk projects as assigned.

Partner cross-functionally. Partner with Legal, Finance, and Sales to facilitate, process, and execute standard and non-standard deals.

Support tooling. Help support and improve our CPQ tool, Deal Hub, and the associated workflows.

Review deal structures, pricing, discounting, and commercial terms to ensure alignment with company policies and business objectives.

Advise Account Executives on creative deal structures that balance customer needs with company goals.

Partner closely with Revenue Operations, Finance, Legal, and Sales Leadership to resolve commercial issues and drive deals to completion.

Own and manage…