IT Business Analyst

Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert. For over 40 years, Nelnet has served its customers, associates, and communities.

The Business Analyst (BA) partners with business leadership, stakeholders, and delivery teams to define, analyze, and deliver solutions that align with business goals, bridging business needs and technical capabilities to ensure requirements are clear, actionable, and aligned with strategic objectives.

Collaborate with business leadership, stakeholders, and users to define and document requirements, objectives, and success metrics. Analyze current processes, identify improvement opportunities, and translate business needs into actionable solutions and specifications. Ensure solutions and documentation meet business needs, including supporting user stories, use cases, and system updates.

Partner with business leadership and teams to refine backlog, prioritize work, and support story creation. Facilitate clear communication, consensus-building, and alignment among stakeholders, clients, and technical staff. Foster trust and act as a liaison to ensure shared delivery goals across teams.

Develop a deep understanding of system functionality and business rules to support both project work and operational activities. Resolve support issues, drive process and product improvements, and leverage tools and technology to enhance analysis and delivery efficiency.

Nelnet believes in a hybrid work model combining in-office and remote work. The standard hybrid schedule includes a 24/16 hour (in‑office/work‑from‑home) split for associates residing within 30 miles of an office. Internal associates working remotely may also be considered.

• Proven background as a Business Analyst, Systems Analyst, Operational Analyst, or similar role.
• Strong communication, leadership, and relationship‑building abilities.
• Technical proficiency in SQL, data analysis, diagramming tools (e.g., Lucidchart, Visio), and test management platforms.
• Bachelor’s degree or equivalent experience.

This role requires strong collaboration with business, IT, and leadership teams. The IT Business Analyst adapts to changing needs and helps ensure alignment across product strategy and team structures.

Starting Salary Range: $65,000 – $85,000 annually, DOE.

• Medical, dental, vision coverage
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• Generous earned time off
• 401(k) with student loan repayment assistance
• Life and AD&D insurance
• Employee assistance program
• Employee stock purchase program
• Tuition reimbursement
• Performance‑based incentive pay
• Short‑ and long‑term disability coverage
• Robust wellness program

Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law.

Qualified individuals with disabilities who require reasonable accommodations may request such accommodations by contacting Corporate Recruiting.