Senior Business Systems Analyst; Remote

Senior BSA – CRAFT, First American

We are looking for a Senior BSA to support the CRAFT team’s initiatives in AI, automation, analytics, and process improvement. The role involves gathering requirements, mapping business processes, and developing proof‑of‑concept solutions that validate technical approaches.

• Participate in discovery sessions with internal business partners to gather requirements and understand current‑state workflows.
• Map business processes, document findings, and bring forward observations and recommendations to the engagement lead.
• Develop proof‑of‑concept solutions that validate technical approaches before the CRAFT team moves to full implementation.
• Apply AI tools actively in day‑to‑day work—using them to analyze, draft, research, and build—and bring that literacy to bear when evaluating solution options.
• Write and maintain documentation, including process maps, requirements, and POC summaries.
• Identify inefficiencies and gaps in existing workflows and surface them with supporting analysis.
• Work across engagement types as needed—AI and automation, data and analytics, and process improvement.
• Complete other duties assigned.

• BS degree or equivalent work experience.
• Typically 4–7 years of directly related experience.
• Strong analytical and problem‑solving skills—asking questions before drawing conclusions.
• Comfortable conducting interviews and working sessions with managers and their teams to gather requirements and map processes.
• Active user of AI tools in professional work—beyond basic prompting; using AI to get real work done.
• Clear written and verbal communication skills; able to document complex processes and summarize findings for a non‑technical audience.
• Ability to manage own work and deliver reliably across multiple concurrent assignments.
• Experience with Cursor or other AI‑powered productivity tools preferred.
• Familiarity with process mapping, requirements documentation, or business analysis frameworks a plus.
• Familiarity with data visualization or BI tools recommended.
• Background in financial services, title insurance, or other regulated industries preferred.

$85,000.00 – $ annually.

Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. First American will consider all qualified applicants, including those with arrest or conviction records, in a manner consistent with applicable state and local laws. First American intends to review an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position: handling confidential, proprietary or trade secret information, administering or facilitating financial transactions, and meeting customer‑imposed criminal history requirements.

First American offers a comprehensive benefits package including medical, dental, vision, 401(k), PTO/paid sick leave, and an employee stock purchase plan. First American is an equal opportunity employer in every sense of the term.