Professional Services Consultant - RCM

Professional Services Consultant – Revenue Cycle Management

This remote position based in the United States offers a salary range of $80,000 - $120,000 per year, depending on experience. Employment visa sponsorship is not available for this position.

The Professional Services Consultant specializing in Revenue Cycle Management (RCM) delivers consulting services to our customers. The role is a revenue generating, customer‑facing position responsible for driving measurable financial and operational outcomes through expert‑level consultation, system optimization, and workflow design. Customers include behavioral health organizations, CCBHCs, FQHCs, inpatient and outpatient providers, and managed care organizations (MCOs).

• Deliver high‑quality, revenue generating, consulting services focused on end‑to‑end revenue cycle optimization, including front‑end, mid‑cycle, and back‑end processes.
• Analyze customer workflows, financial performance, and system utilization to identify gaps and opportunities for improvement.
• Provide strategic recommendations and hands‑on guidance to enhance billing efficiency, reduce denials, and accelerate cash flow.
• Act as a trusted advisor and SME, offering white‑glove service tailored to each customer’s operational maturity and regulatory awareness.
• Collaborate closely with Customer Success, Support, Product, and Implementation teams to ensure alignment and successful outcomes.
• Lead or support onsite and remote engagements, including optimization projects, assessments, and training sessions.
• Remain up to date on product functionality and actively engage customers to leverage system features for optimal success.
• Configure and optimize EHR/RCM systems to align with best practices.
• Develop and deliver customer‑facing documentation, reports, and presentations that clearly communicate findings and recommendations.
• Support customers in navigating payer requirements, regulatory compliance, and evolving reimbursement models.
• Manage multiple engagements simultaneously while meeting revenue and customer satisfaction targets.
• Proven ability to develop and deliver customer‑facing training, presentations, and webinars, translating complex RCM concepts into practical, actionable guidance tailored to diverse audiences.
• Ability to participate or lead user groups, customer forums, or knowledge‑sharing sessions, fostering collaboration, sharing best practices, and driving adoption of optimized workflows.

• Bachelor’s degree (B.A.) from a four‑year college or university in Business or a related field, or 5+ years related experience and/or training, or an equivalent combination of education and experience.
• 5+ years of experience in Revenue Cycle Management in healthcare services, preferably within behavioral health.
• Prior experience supporting behavioral health organizations, CCBHCs, FQHCs, or comparable healthcare environments is preferred.
• Strong understanding of end‑to‑end RCM processes, including patient access and eligibility; coding and charge capture; claims submission and adjudication; denial management and appeals; payment posting and reconciliation.
• Ability to read, interpret, and apply payer guidelines and policies.
• Familiarity with Smart Care or comparable enterprise‑level EHR systems is strongly preferred.
• Demonstrated ability to serve as a consultant or advisor, not just an operator.
• Strong analytical and problem‑solving skills with the ability to think on your feet and adapt quickly.
• Excellent communication skills with the ability to present complex concepts to both technical and non‑technical audiences.
• Proven ability to manage client relationships in a billable services environment.
• Able to travel up to 50% of the time, both by automobile and airplane.

Streamline Healthcare Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin, or any other characteristic protected under federal, state, or applicable local law.