Senior Strategy and Operations Lead

About the Role

Senior Strategy and Operations Lead responsibilities include:

• Strategic planning & performance management: support annual planning processes, including development and monitoring of goals and OKRs, ensuring alignment of priorities across the marketing function. Use AI tools to synthesize inputs, surface gaps, and draft scenario analyses faster.
• Metrics & dashboard development: design, build, and maintain executive dashboards and reporting systems that provide timely visibility into marketing performance and business outcomes. Apply AI to automate recurring data pulls, generate narrative commentary on trends, and flag anomalies before leadership reviews.
• Executive decision support: conduct detailed analyses to generate data-driven insights and actionable recommendations. Leverage AI to accelerate research, competitive benchmarking, and first-draft synthesis, then apply judgment to shape the final recommendation.
• Leadership meeting preparation: coordinate and develop materials for QBRs, leadership meetings, board presentations, and strategic planning sessions. Use AI to draft agendas, generate pre-read summaries, and track follow-through on action items and escalations.
• Executive-level narrative development: create clear, compelling presentations, reports, and strategic communications that translate complex data into executive-ready stories. Use AI to draft initial narrative structures and slide language, then refine for tone, accuracy, and audience.
• Operational excellence: partner with the Chief of Staff and senior leaders to streamline planning processes and improve operational efficiency. Identify opportunities to embed AI into recurring workflows—reducing manual overhead while maintaining rigorous tracking of goals and initiatives.
• Cross-functional project leadership: manage timelines, deliverables, and stakeholder engagement for strategic initiatives. Use AI-powered tools for project tracking, status reporting, and stakeholder communication drafts—ensuring accountability and alignment across teams.

Qualifications and background requirements:

• Bachelor’s degree in business, analytics, finance, operations, or a related field.
• 5+ years of experience in strategic planning, business operations, performance management, or management consulting.
• Demonstrated ability to manage a wide variety of priorities simultaneously with strong attention to detail and consistent follow-through.
• Proven track record driving complex, cross‑functional projects from ambiguity to execution.
• Expertise building metrics frameworks, dashboards, and performance reporting systems.
• Strong experience with annual planning processes, OKR management, and strategic goal‑setting.
• Proven track record developing executive-level presentations and narratives that drive leadership decisions.
• Hands‑on proficiency with AI tools (e.g., Claude, ChatGPT, Gemini, Copilot) as part of day‑to‑day work—for research, drafting, summarization, and analysis.
• Ability to critically evaluate AI‑generated output, knowing when to use it, when to push back, and how to add human judgment that makes the difference.
• Advanced proficiency in Microsoft PowerPoint and Excel; experience with data visualization tools (e.g., Tableau, Power BI) a plus.
• Strong executive presence with excellent stakeholder management and influencing skills across all organizational levels.
• Ability to work independently and manage multiple strategic priorities under tight deadlines.
• Experience supporting C‑suite or senior leadership strongly preferred.
• Familiarity with marketing operations or technology industry a plus.

Hybrid Work Model: 2‑3 days a week in the office depending on the role, with seamless digital and physical connectivity.

Flexibility & Work‑Life Balance:
Flex My Way policies, work from anywhere for up to 8 weeks per year, and other supportive arrangements.

Career Development and Growth:
Continuous learning programs and skills‑first approach for AI‑enabled future readiness.

Industry Competitive Benefits:
Flexible vacation, two company‑wide Mental Health Days off, Headspace app access, retirement savings, tuition reimbursement, employee incentive programs, and…