Customer Success Manager - Legal Job Singapore,Business

About the Role

In this opportunity as a Customer Success Manager, you will:

Cultivate and sustain strong relationships with customer account stakeholders.
Design and implement customer success plans tailored to each customer's specific goals and objectives.
Guide new customers through the onboarding process, ensuring a smooth transition and rapid time to value (TTV).
Analyze customer usage patterns to identify adoption barriers and develop strategies to increase product engagement.
Collaborate with the sales team to manage renewals and identify upselling and cross-selling opportunities.
Act as a customer advocate, gathering feedback to inform product development and marketing strategies.
Partner with sales, marketing, and product teams to align customer success initiatives with business goals.

About You

Bachelor's Degree in preferably Law or Business (or equivalent)
Minimum 3-5 years of relevant work experience
Interest in learning about new technology and software – we offer a suite of cutting‑edge A.I.

-based software products;
Positive attitude and problem‑solving skills;
Ability to work on cross‑functional teams and to contribute to broader outcomes—particularly ones focused on positive customer experiences.

What’s in it For You?

Hybrid Work Model:
We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office‑based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance:
Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work‑life balance.
Career Development and Growth:
By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real‑world solutions. Our Grow My Way programming and skills‑first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI‑enabled future.
Industry Competitive Benefits:
We offer comprehensive benefit plans to include flexible vacation, two company‑wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture:
Globally recognized, award‑winning reputation for inclusion and belonging, flexibility, work‑life balance, and more. We live by our values:
Obsess over our Customers, Compete to Win, Challenge (Y) our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact:
Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro‑bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact:
We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law.

Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug‑free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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