Sr Regulatory Advisor

Responsibilities

• Provide in-depth, high‑level training for internal and external customers as needed.
• Oversee the handling of government notices by team members for timely and accurate resolution.
• Review, assist with, or assign research projects completed by the department.
• Create reports and action plans based on department trend analysis and system data.
• Develop and update Flex system for reporting and analysis.
• Handle Liquidated Damages on behalf of the company and customers as needed.
• Provide impeccable customer service.
• Act as subject‑matter expert, offering guidance, education, and answers to internal and external customers.
• Solicit and maintain all customs compliance documentation with customers.
• Handle confidential or sensitive information and projects.
• Collaborate with internal staff, departments, executive management, customers, and government agencies to deliver high‑level service.
• Ensure compliance with all government and organizational policies.
• Participate in customer, departmental, and company meetings.
• Train team members as required.
• Confirm receipt of government inquiries and ensure timely resolution.
• Perform miscellaneous clerical functions for the Regulatory department.
• Execute complex regulatory functions including CF28s, CF29s, seizure notices, redelivery notices, FDA registrations, and more.
• Review quality referral disputes for accuracy as an impartial mediator.
• Monitor and update miscellaneous regulatory reporting.
• Maintain brokerage systems following government updates.
• Review company procedures for accuracy and ensure compliance.
• Create company notices for internal and external customers.
• Research discrepancies arising from regulatory matters.
• Analyze trends from QA disputes, suggest internal training needs, and conduct reviews of customs documents.
• Provide internal guidance by vetting research and formatting communications and training materials; collaborate with the Legal department for approvals.
• Support management and operations during CBP/PGA compliance reviews.
• Collaborate on drafting company RIGHT documents.
• Perform additional duties as assigned.

• Bachelor’s degree or equivalent experience, preferably in a business field.
• Four years of brokerage work experience required; regulatory experience preferred.
• Brokers License required.
• QDM Apprentice required.
• Thorough knowledge of customs regulations, harmonized tariff schedule, and other federal agency laws, regulations, and procedures governing the customs brokerage industry, with preferred emphasis on post‑entry processes.
• Demonstrated organizational skills to prioritize and manage multiple assignments in a time‑sensitive environment.
• Excellent verbal and written communication skills.
• Strong problem‑solving abilities.
• Detail oriented.
• Capacity to handle high volume and time‑sensitive work.
• Ability to work independently with minimal supervision.

• Remote work; candidates must reside within a 50‑mile radius of one of the following:
  Romulus, MI;
  Memphis, TN;
  Buffalo, NY;
  Atlanta, GA;
  Los Angeles, CA;
  Boston, MA;
  Houston, TX; or Seattle, WA.
• 1st Shift hours and days TBD.

Pay Range: $4,964.26 - $9,419.27

California Fair Chance:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.

Fed Ex Logistics is an Equal Opportunity Employer, including veterans and individuals with disabilities.

Fed Ex Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles.

Fed Ex Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining wages, aligning with Philadelphia Ordinance No. 160840.