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Principal, Workforce Planning & Capacity Strategy; Remote
Remote / Online - Candidates ideally in
Jacksonville, Duval County, Florida, 32290, USA
Listed on 2026-07-14
Jacksonville, Duval County, Florida, 32290, USA
Listing for:
Zillow Group Inc.
Remote/Work from Home
position Listed on 2026-07-14
Job specializations:
-
Business
AI Business & Operations
Job Description & How to Apply Below
Zillow Group Inc. is seeking a Principal, Workforce Management to evolve capacity planning and forecasting across the organization, combining strategic leadership with hands‑on modeling to enable scalable, data‑driven decisions for customer support operations.
You will build scenario plans, collaborate with data science, finance, and product teams, and drive AI‑enabled improvements to forecasting accuracy and cost efficiency across channels.
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