Associate Director, Field Launch Excellence

Job Description Summary

This position can be based remotely anywhere in the U.S. (restrictions may apply based on legal entity). Working hours and travel (domestic and/or international) will be defined by the hiring manager. This role requires 10% travel. Novartis does not offer relocation support or visa sponsorship for this position.

The Associate Director, Field Launch Excellence partners with the Customer Engagement organization to bring an enterprise mindset to product launches, offering strategic guidance that helps teams launch with confidence and impact. Working closely with the Director, Launch Excellence and cross‑functional partners, this role translates launch needs into scalable implementation approaches, tools, frameworks, and best practices that improve launch readiness and execution.

The role collaborates with Customer Engagement leadership, Product, Data & Analytics, and Field Sales and Operations to deliver seamless, field‑ready launch experiences.

• Synthesize insights across therapeutic areas, internal roadmaps, customer perspectives, and the competitive landscape to evolve launch best practices, frameworks, and scalable capabilities for Customer Engagement.
• Build trusted partnerships across Product, Data & Analytics, Finance, Legal, Compliance, Marketing, and other matrix teams to enable effective field deployment through the right tools, technologies, and tactics.
• Champion the voice of the customer and the field by embedding real‑world insights into launch planning, innovation, and business priorities.
• Partner closely with Sales and Customer Engagement leadership during launch periods to address challenges, unlock opportunities, and identify scalable approaches that can be applied across products and therapeutic areas.
• Support the design and continuous evolution of launch acceleration strategies across Customer Engagement and the broader enterprise.
• Drive launch and operational excellence for priority brands while creating scalable standards, tools, and frameworks that elevate enterprise‑wide Customer Engagement performance.
• Apply industry and competitive expertise to assess market dynamics and understand their impact on product potential and pipeline strategy.
• Bring fresh thinking to enterprise performance KPIs, partnering with analytics to generate new insights into launch execution and early market uptake.
• Develop, communicate, test, and continuously improve repeatable, data‑informed launch best practices, tools, frameworks, and playbooks while balancing enterprise standardization with launch‑specific needs.

• Bachelor’s degree from a 4‑year college or university.
• 6+ years’ experience in pharmaceutical, biotech, healthcare, or similarly structured industries with large, geographically dispersed teams.
• 2+ years’ experience supporting product launches, launch readiness, customer engagement, field execution, commercialization, or related business transformation initiatives within the life sciences industry.
• Ability to work independently while balancing multiple priorities, with strong attention to detail, sound judgment, and follow‑through in a fast‑moving environment.
• Experience translating business needs into practical tools, frameworks, playbooks, workflows, dashboards, operating models, or other scalable business solutions.
• Experience analyzing complex information, connecting disparate inputs, and translating data into clear, actionable insights that tell a compelling story – both verbally and in writing.
• Proven success collaborating across cross‑functional, matrixed teams, building strong relationships, and delivering results through influence, partnership, and shared accountability.
• Strategic, data‑driven problem solver with project management experience, comfortable navigating ambiguity and turning strategy into thoughtful, timely execution.

• Experience with design thinking, workflow optimization, automation, artificial intelligence‑enabled capabilities, or other approaches used to scale business processes and execution.
• Experience grounded in healthcare consulting, paired with meaningful time partnering with or…