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Remote Director, CX Strategy & Insights
Remote / Online - Candidates ideally in
Boise, Ada County, Idaho, 83701, USA
Listed on 2026-07-14
Boise, Ada County, Idaho, 83701, USA
Listing for:
GitLab
Remote/Work from Home
position Listed on 2026-07-14
Job specializations:
-
Business
Business Analyst
Job Description & How to Apply Below
Git Lab is seeking a Director of CX Strategy to guide the post-sales organization and translate customer and market signals into actions that improve retention, expansion, adoption, and long-term value. You will partner with the CCO and support a global CX organization spanning Customer Success, Renewals, and Professional Services.
You will shape lifecycle design, planning, and programs, ensuring actionable insights drive strategic decisions and measurable outcomes across the customer journey.
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