Claims Intake Coordinator; VA DBQ Vets​/MilSpouse Remote

Initial Claims Intake Coordinator – Remote

We are seeking empathetic and driven Initial Claims Intake Coordinators to serve as the vital first point of contact for prospective Veterans pursuing initial VA disability claims. In this fully remote role, you will focus on qualifying leads, educating Veterans on required documentation, and guiding them on how to obtain necessary materials. By providing proactive follow‑up and empathetic support, you will ensure our nation’s heroes are fully prepared for a successful consultation—making a tangible, positive impact on their lives from day one.

• Engage Initial Claims leads through inbound and outbound calls
• Qualify prospective Veterans based on established Initial Claims criteria
• Educate Veterans on required documentation and where to obtain records
• Provide compliant resources and guidance to support documentation collection
• Conduct structured follow‑up to track progress and maintain momentum
• Assist with limited document gathering or organization when needed
• Establish rapport through professional, empathetic communication
• Accurately document all interactions, qualification status, and next steps in the CRM
• Ensure Veterans meet readiness standards prior to handoff
• Coordinate warm handoffs to closing Intake Coordinators
• Adhere to all compliance, regulatory, and data privacy requirements
• Participate in training, coaching, and process improvement initiatives

• High School diploma or GED
• 2+ years of inside sales support or customer‑facing experience
• Strong verbal communication skills and phone presence
• High attention to detail and strong organizational skills
• Ability to explain processes clearly and guide Veterans step‑by‑step
• Proficiency with Microsoft Office and collaboration tools
• Experience using CRM systems (Salesforce preferred)

• VA disability, medical, or healthcare‑related experience
• Experience working with veterans or military families
• Background in intake, qualification, or documentation‑heavy roles
• Associate’s or Bachelor’s degree

• Pay Rate: $22 per hour
• Start Date:
  
  August 19th, 2026
• Schedule:
  
  Monday – Friday, 8:00 am – 5:00 pm EST/CST/MST/PST
• Location:
  
  Due to specific position requirements, we cannot hire from California, District of Columbia, Illinois, Montana, Rhode Island, or OCONUS.
• Equipment:
  Company provided
• Benefits:
  Health, Dental, Vision, Short‑Term and Long‑Term Disability, Life Insurance, PTO, 401(k), Yuna Health, EAP, Perkspot, Compliance & Eligibility
• Background check and employment eligibility verification required prior to start.

This is a completely remote position. Candidates must have a private, dedicated workspace that allows independent, uninterrupted work.

Equal Opportunity

Employer:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other status protected by law.