Strategic Operations Lead - Technology

This role is four days onsite at our Seneca One Buffalo, NY location, with the flexibility to work from home one day per week

M&T Bank is seeking a highly analytical, collaborative Strategic Operations professional to help leaders plan, track, and deliver a portfolio of high-priority work across multiple businesses and functions. Day to day, this role turns “what we need to do” into a clear plan and a set of decision-ready updates—building simple but durable project artifacts (combining scope, milestones, risks, dependency & stakeholder maps) - translating quantitative & qualitative data and business updates into concise insights, and creating executive-ready materials (briefing decks, status readouts, options/recommendations).

The ideal candidate can bring structure to evolving priorities, run an effective operating cadence with partners, and communicate clearly with stakeholders at all levels, including senior leadership.

• Lead complex, cross-functional initiatives from planning through execution, including defining scope, objectives, deliverables, timelines, risks, dependencies, and stakeholder roles.

• Bring structure to ambiguous business problems by clarifying priorities, organizing work streams, identifying key decisions, and establishing a practical path forward.

• Analyze data, updates, and business context to identify trends, risks, gaps, and non-obvious insights that inform decision-making.

• Develop executive-ready materials including presentations, briefings, project updates, recommendations, and decision support for senior leaders.

• Partner with stakeholders across business lines and functions to gather requirements, align priorities, manage expectations, and drive initiatives forward.

• Monitor project performance and execution risk including scope, schedule, budget, dependencies, issues, change controls, and corrective actions.

• Exercise sound judgment and influence by determining when to escape, when to independently resolve issues, and when to respectfully challenge assumptions or direction.

• Support strategic transformation and operational improvement through process enhancement, change management, reporting, and execution support.

• Maintain adherence to risk, regulatory, audit, compliance, and internal control standards in accordance with M&T Bank requirements. Promote an environment that supports belonging and reflects M&T Bank brand.

• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

• Complete other related duties as assigned.

• Bachelor’s degree and a minimum of 5 years’ relevant work experience, or in lieu of a degree, a combined minimum of 9 years’ higher education and/or work experience, including a minimum of 5 years’ relevant work experience

• Strong attention to detail

• Excellent project management skills

• Strong analytical ability

• Creative problem-solving skills

• Excellent interpersonal skills necessary for business partner relationships within and outside the organization

• Strong written and verbal communication skills

• Ability to communicate professionally at many different levels

• Self-motivated

• Results-driven

• Well-organized

• Ability to handle multiple tasks and work under time constraints in support of various assignments

• Proficient with personal computers and pertinent spreadsheet, database, graphing, and presentation software

• Bachelors’ degree in Finance, Economics, Math, Accounting, Engineering, or Business Administration;
  Master’s degree in Business Administration (MBA) or advanced degree

• Experience in financial services, technology, operations, or another highly regulated industry.

• Experience supporting strategic transformation, organizational change, process improvement, or enterprise-wide initiatives.

• Familiarity with data visualization or reporting tools such as Power BI or Tableau.

• Experience working with senior leaders, cross-functional teams, or matrixed organizations.

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $89,600.00 - $ Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Buffalo, New York, United States of America

M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.