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Senior CS Program Lead – AI-Driven ; Remote
Remote / Online - Candidates ideally in
Charleston, Kanawha County, West Virginia, 25329, USA
Listed on 2026-07-14
Charleston, Kanawha County, West Virginia, 25329, USA
Listing for:
Genesys Cloud Services, Inc.
Remote/Work from Home
position Listed on 2026-07-14
Job specializations:
-
Business
AI Business & Operations
Job Description & How to Apply Below
Genesys is seeking a Senior Customer Success Manager for the United States. You will lead high-visibility CS programs, drive adoption, retention, and growth, while managing a small portfolio of accounts. The role blends strategy, data, and execution with direct engagement across teams.
You will partner with leadership to operationalize initiatives, define metrics, and ensure consistent execution. Strong communication and analytics are essential to succeed.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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